Field Network Installation and Support Engineer

Description

Job Summary: People Hackers is seeking a Field Network Installation and Support Engineer, focused on network and security solutions for diverse projects and clients. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment and long-term professional development 3. Operational freedom to balance professional and personal life **People Hackers is seeking a Field Network Installation and Support Engineer in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company. We are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek field or on-site support engineers with experience in network installation, support, and monitoring for various projects or clients. **Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, with real medium- and long-term development opportunities. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Offer** * **Compensation:** MXN 15,700 base salary + MXN 1,500 monthly bonus under direct employment contract; statutory benefits. * **Working Hours:** Monday to Friday, 8 AM to 5 PM; Saturday half-day when required. * **Work Locations:** CDMX and Metropolitan Area, Tulum, Playa del Carmen and Metropolitan Area. GDL (various locations in Tlajomulco, Tonalá, Zapopan, and other areas within the city). **What We’re Looking For** * 2 years of experience as: Field Engineer, On-site Support Engineer, Installation Engineer, Field Support Engineer, Antenna Installer, Structured Cabling Technician, Telecommunications Analyst, or Telco Engineer. * Technical Superior University degree (TSU) / Incomplete or completed Engineering degree (preferred). * 1 year of experience installing, implementing, and configuring Switches, Access Points, CPEs (modems, Wi-Fi routers, 4G/5G receiving antennas, VoIP devices), ONTs (fiber optics, GPON), and structured cabling — with brands including Aruba, Ruckus, Fortinet, Ubiquiti, MikroTik, TP-Link, etc. * 1 year of on-site support and troubleshooting for Wi-Fi networks: physical layer (MDF nodes and IDF distribution points), cable verification, power supply, hardware (checking status lights on access points, hubs, repeaters), and Wi-Fi connectivity protocols (latency, jitter, packet loss, and signal strength (RSSI) testing via SNMP, WMI using Zabbix, PRTG, SolarWinds, Nagios, etc.). * Knowledge of Level 1 physical or network issue resolution to ensure proper operation. Basic preventive and corrective maintenance of network infrastructure. * 1 year of experience using ticketing tools for incident logging and report generation (installations, evidence photos, logs, action documentation (Alice)), and updating basic as-built documentation. * Management, tracking, and consumption of materials, shortages, and returns. * Certification or training in Working at Heights (DC3\), highly preferred; valid driver’s license. **Desired Education Level:** Higher Education — incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Wi-Fi height assessments prior to CPE/ONT installation * Wireless, cabling, and networking * Routers, switches, APs, MDF, IDF * Controller installation * SNMP-based testing and monitoring *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f1546d3f00002f00f484f3\&source\=indeed*