Job Summary: As a Senior IT Operations Consultant, you will be responsible for technology operations processes under ITIL frameworks and DevOps/SRE practices, focused on process improvement. Key Highlights: 1. You will work in a dynamic and enriching environment. 2. You will create significant impact for clients, society, and the planet. 3. Priority on holistic development with learning opportunities and mentorship. **Date:** Mar 31, 2026 **Location:** Mexico City, Mexico **Company:** deloittemx **What does a typical day look like in this role?** As a Senior IT Operations Consultant (ITIL / DevOps / SRE) at Deloitte, you will be responsible for technology operations processes under ITIL frameworks and DevOps/SRE practices, focusing on improving incident, problem, change, QA, and testing processes. You will work in a dynamic and enriching environment alongside people from diverse cultures, perspectives, specialties, and knowledge backgrounds. Together, we create unique, high-quality solutions that exceed project and client expectations and scope. We are motivated by generating significant impact in everything we do. **What do you need to apply?** * Graduate in Systems Engineering, Programming, Computer Science, or related fields. * Minimum 3 years’ experience executing and optimizing ITIL processes (incidents, problems, changes), collaborating with QA and testing teams, and applying SRE principles focused on reliability and automation. Knowledge of DevOps, automation, and observability tools. * Intermediate English proficiency * Tools: ITIL certifications preferred * Skills: Analytical ability, effective communication, organization, adaptability, results orientation, high quality standards, negotiation, problem-solving, and passion for technology **Why Deloitte?** Through our work, we create significant impact—making a positive difference for our clients, society, and the planet. We collaborate across diverse projects with people who listen to us, inspire us, encourage us, and support us in giving our best. At Deloitte, our holistic development is a priority. Through learning opportunities, mobility, volunteering, and personalized guidance from our leaders, we grow in our careers and build lasting connections. **Next Steps** Are you ready to make an impact? We’re looking for you—apply now. \#Deloitte