Systems Monitor / L1 Support

Description

Position Summary: Monitors and resolves incidents in ASO and Legacy systems, performs tracking and information searches, and collaborates on automation. Key Highlights: 1. Monitoring and incident resolution in ASO and Legacy systems 2. Incident tracking using Jira 3. Email automation activities with AppScript IDS Comercial is a 100% Mexican IT company with 40 years of experience and presence in Mexico, Latin America, and the United States. Over 1,500 consultants work across numerous projects in sectors including finance, commerce, manufacturing, telecommunications, services, government, and others. We are accredited at CMMI Level 5 (Capability Maturity Model Integration), a quality model established by the Software Engineering Institute (SEI). We are ISO certified under ISO/IEC 27001:2013. We hold the Socially Responsible Enterprise (ESR) distinction. · WE ARE LOOKING FOR YOU!! · Systems Monitor / L1 Support · Technical skill with at least 2 years of experience: Monitoring and incident resolution in ASO and Legacy systems, tracing and error information retrieval from systems. Incident tracking using Jira Monitoring tools: Atenea, Troy Linux/Unix knowledge for conducting searches and populating information Recently began email automation activities using AppScript · Hybrid work mode: Parques Polanco, Miguel Hidalgo, CDMX (shift rotations apply) · We offer: Statutory benefits Benefits exceeding statutory requirements 100% payroll processing · We are an inclusive company, free of any form of discrimination, where opportunities are available to those who demonstrate attitude and talent. We do not require medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as prerequisites for joining our large workforce family or accessing equal growth opportunities.-Requirements- Minimum education: Higher education — Bachelor's degree Years of experience Knowledge: Linux, Unix Keywords: system, support, apoyo, soporte