Job Summary: We are seeking a Junior Analyst to manage and provide support for the activation and administration of telephone lines, ensuring service configuration and incident resolution. Key Highlights: 1. Manages the activation and administration of mobile phone lines 2. Ensures proper configuration of services and incident handling 3. Collaborates with an experienced team in global consulting Corus Consulting is a consultancy with over 15 years of experience serving diverse clients worldwide; we have a presence in Europe, the United States, Asia, and Mexico. We are currently looking for your talent to join us as: Junior Mobile Telephony Management Analyst: Experience: Interns from degrees in Administration, Accounting, or related fields. 1 year of experience in: managing, validating, and supporting the activation and administration of telephone lines, ensuring correct service configuration, efficient incident handling, and accurate updating of databases related to area codes, regions, coverage, and line assignments to users, in compliance with established SLAs. Responsibilities: Manage telephone line activation via the TELCEL portal. Handle and resolve incidents via the Xperto portal. Validate mobile data, plans, area codes, and regions. Activate physical SIM cards and eSIMs. Track incidents to resolution. Validate network coverage with users. Update and maintain databases. Ensure information quality and consistency. Essential Skills: Advanced Excel (pivot tables), information analysis, mobile telephony, incident management, database handling, concepts of coverage and mobile plans. Work Modality: 100% on-site at Av. Insurgentes Sur, CDMX. Schedule: Monday to Friday, 8 AM to 5 PM. We Offer: 100% payroll scheme Statutory benefits: (12 vacation days in the first year, 15-day Christmas bonus, 25% vacation premium, Social Security) Benefits exceeding statutory requirements Courses and/or certifications Profit-sharing payment (PTU) Career development plan. If you meet the profile, please send your updated CV to the indicated email address. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 1 year of experience Knowledge: Customer support, Telephony, Resolution, Customer experience, Telephone support Keywords: analyst, support, support, support, jr, junior