Customer Service Executive / MacStore

Description

Job Summary: MacStore is seeking a Contact Center Advisor to provide customer service and resolve conflicts via chat, phone calls, or email. Key Highlights: 1. Required training for the position 2. Job stability and career growth 3. Join the best team at MacStore MacStore is the leader in Latin America for Apple product and service distribution (APR Apple Premium Reseller). Join the best team and make a difference in your professional life. At MacStore, you will receive the necessary training for your role and lifelong experience. We are hiring: CONTACT CENTER ADVISOR We offer: Monthly salary: $11,500 (gross), direct employment contract with the company, 100% nominal payment scheme (bi-weekly payment) Monthly food vouchers: $400 Punctuality and attendance bonus: 12.5% 17-day Christmas bonus (Aguinaldo) Profit-sharing payment (PTU) Life insurance Funeral expense assistance Savings fund Benefits exceeding statutory requirements Job stability Career growth Special employee sales Christmas bonus Requirements: Education: Completed high school (verifiable) Minimum 6 months of experience in call centers, customer service, and conflict resolution Full-time on-site availability Monday through Sunday, with one day off per week Shifts: 9 AM – 6 PM // 11 AM – 8 PM (rotating) Basic Excel proficiency Excellent spelling Not currently enrolled as a student Responsibilities: Providing personalized customer service via chat, phone calls, or email Identifying customer needs to deliver solutions and alternatives Guiding and researching information regarding reported issues Data entry and updates Address: Av. Insurgentes Sur 581, Nápoles, Benito Juárez, 03810 Ciudad de México, CDMX If you are interested and meet the profile, apply through this channel and we will contact you shortly!!. -Requirements- Minimum education: Upper secondary education – General High School years of experience Age: 21 years or older Knowledge: Customer service Keywords: director, management, government, regency, executive, managing, executive, care, costumer, customer