Job Summary: We are seeking a Community Manager to serve as the daily voice of our brands, executing, publishing, monitoring, and managing audience interactions to build community and drive results. Key Highlights: 1. Daily voice of multiple brands on social media 2. End-to-end community and digital content management 3. Opportunity at a growing Mexican agency We are a 100% Mexican agency in growth mode, actively seeking talent eager to join a high-potential company. The position is: **COMMUNITY MANAGER** **LOCATION: SANTA FE** We seek the person who will be the daily voice of our brands. This role is responsible for executing, publishing, monitoring, and managing audience interactions to transform content into community, conversation, and measurable results. **Key Responsibilities** **Content Publishing and Execution** * Schedule and publish content across social media platforms for multiple brands. * Adapt copy and formats according to each platform’s requirements. * Ensure adherence to content calendars and editorial schedules. * Coordinate with the content and design teams for final asset delivery. **Community Management** * Respond to messages, comments, and mentions promptly and appropriately. * Manage conversations with customers and prospects. * Identify sales opportunities, leads, or customer service needs. * Route requests to the appropriate departments. **Social Media Monitoring** * Monitor daily account activity. * Detect trends, relevant conversations, and content opportunities. * Conduct social listening and digital reputation monitoring. * Identify potential crises or sensitive situations. **Digital Customer Support and Service** * Provide professional, brand-tailored responses aligned with each brand’s tone. * Manage replies to frequently asked questions. * Follow up on cases until resolution. * Maintain closeness and empathy with the community. **Copy Support and Adaptations** * Adapt copy from the Content Manager for daily publication. * Draft responses, short captions, and operational texts. * Propose content ideas based on real audience interaction. **Reporting and Metrics** * Generate monthly social media performance reports: * Community growth * Engagement * Reach * Messages and leads generated * Identify learnings and areas for improvement. **Organization and Operations** * Use scheduling tools (Meta Business Suite, Hootsuite, Metricool, Later). * Maintain organized posting logs, response libraries, and FAQs. * Adhere to internal processes and delivery timelines. **Requirements** * 2–4 years of experience as a Community Manager. * Experience managing multiple accounts simultaneously. * Excellent spelling and writing skills. * Strong organizational and follow-up abilities. * Digital customer service skills. * Knowledge of social media metrics. * Familiarity with scheduling and monitoring tools.