Customer Service Executive – University Sector

Description

Job Summary: We are seeking a Customer Service Executive to guide prospective students through their enrollment process, delivering high-quality service and continuous follow-up. Key Responsibilities: 1. Accompany and monitor students throughout the entire enrollment process. 2. Support the Admissions Department in administrative tasks. 3. Interdepartmental communication to optimize internal processes. **Universidad Internacional de la Rioja in Mexico** is a Spanish-origin university and a European leader in online education, established as an educational solution for thousands of people worldwide. We are looking for top talent as a **Customer Service Executive – University Sector.** **Requirements:** * \- Completed bachelor’s degree **(minimum certification required).** * \- Minimum one year of experience providing online customer follow-up and support (preferably in the Education Sector). * \- Familiarity with customer service and initial follow-up procedures. **Employment Offer:** * \- Base salary of $12,000 gross per month. * \- Annual performance-based bonus. * \- Statutory benefits from the first day of employment. * \- Academic scholarships for Master’s or Bachelor’s programs. * \- Medical services. * \- Possibility of Home Office (HO) after 6 months. **Responsibilities:** * · Guide prospective students through the entire enrollment process while delivering high-quality service (digital documentation collection). * · Student support and follow-up. * · Internal interdepartmental communication within the University. * · Optimize internal procedures and support the Admissions Department with all administrative matters arising from sales. **Desired Qualities:** * \- Excellent verbal and written communication skills. * \- Strong writing ability and spelling proficiency. * \- Articulate and persuasive speaking skills. * \- Ability to adapt and manage multiple processes simultaneously. * \- Dynamic and proactive attitude. *Location and Work Schedule: Narvarte neighborhood, 10 minutes from Eugenia Metro or Bus Station (MB), Monday to Friday, 10:00 AM to 7:00 PM.* **If you are interested and meet the requirements, don’t hesitate to apply!** Job Type: Indefinite-term position Salary: $12,000.00 per month Benefits: * Study support * Discounts and preferential pricing * Remote work Work Location: On-site employment