Full job description SIGMA IS LOOKING FOR YOUR TALENT! Are you passionate about providing high-quality customer service and resolving needs with empathy and efficiency? This opportunity is for you. Sigma, a leading Mexican food company with well-known brands such as Fud, San Rafael, Yoplait, and La Villita, is seeking your talent as: TELEPHONE CUSTOMER SERVICE ASSISTANT Ideal candidate profile: Education: Bachelor’s degree in Business Administration or related field (in progress or completed) Gender: No preference Residence: Guadalajara or nearby municipalities (mandatory requirement) Communication: Excellent diction and spelling skills Technology: Proven intermediate-level Excel proficiency and mastery of Microsoft Office suite Experience: Minimum 1 year of experience in telephone and WhatsApp customer support Skills: Ability to efficiently perform multiple tasks simultaneously (multitasking) Key responsibilities: Order entry and tracking in the system Customer support Follow-up on administrative procedures with internal staff Coordination with other departments regarding equipment, call routing, and other matters to meet our customers’ needs promptly and effectively. We offer: Direct employment with Sigma Statutory and above-statutory benefits Savings fund: 13% ($2,062.19) Life insurance Savings box Grocery vouchers: 14% ($2,220.82) Thirteenth-month bonus: 30 days’ salary Profit-sharing Vacation bonus exceeding statutory requirements by 45% Work schedule: Monday to Friday: 11:00 am – 8:00 pm Saturday: 8:00 am – 5:00 pm Position type: Full-time Salary: $15,863.00 per month Benefits: Savings box Gym discount Life insurance Grocery vouchers Work location: On-site employment