Customer Support

Description

Job Summary: We are seeking a professional for IT product support, focused on customer satisfaction and achieving opportunity metrics in a collaborative work environment. Key Highlights: 1. Professional growth and development opportunities 2. Collaborative and dynamic work environment 3. Focus on innovative and efficient solutions **About the Company** We are a leading company in the information technology sector, with over 10 years of market experience. We specialize in delivering innovative and efficient solutions to our clients while staying at the forefront of technology. We value our team’s talent and foster a collaborative and professionally growth-oriented work environment. Location: This position is based in Mexico City. **Job Responsibilities** Timely and appropriate support for the installed base in the IT Group product support area, meeting agreed-upon opportunity indicators (SLAs) with business units, brands, and associations to ensure customer satisfaction. **Job Requirements** * Minimum university degree with diploma. * Knowledge of SQL. * Knowledge of remote connection. * Knowledge of information analysis. * Experience in technical support. * SLA management experience. **Additional Benefits and Perks** * Competitive monthly salary (based on qualifications). * Option for permanent full-time employment. * On-site work modality. * Professional growth and development opportunities. * Collaborative and dynamic work environment. **Work Schedule** * Monday to Friday, 9:00–18:00 hrs (on-site); Saturday, 9:00–14:00 hrs (remote) Employment Type: Full-time Salary: $12,000.00 – $15,000.00 per month Benefits: * Option for indefinite-term contract Application Questions: * Do you have customer service experience? * Do you have experience managing SLAs? * Do you have SQL handling experience? * Do you have knowledge of the automotive sector? Workplace: On-site employment