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Service Desk Agent

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelHigh School Diploma

Description

Requirements\- Education: Technical high school diploma or Bachelor's degree (preferably in Information Technologies or related field). * Work area: Information Technologies. * Experience: 6 months to 1 year in similar positions (Service Desk or Technical Support). Knowledge and Tools * Office suite (Word, Excel, PowerPoint). * Email management (Outlook, Gmail). * Advanced computer usage (browsing, software, systems). * Landline and mobile telephony (professional use). Skills and Competencies * Focus on monthly performance metrics (SLA). * Commitment and responsibility. * Customer service orientation. * Strong verbal communication and articulation skills. * Ability to work under pressure. * Proactive attitude with initiative. Working Hours * Full-time: 09:00 to 19:00 hrs (on-site). * Rotating schedule: (to be defined during interview). 1 Responsibilities and Activities\- Management, documentation, tracking, and closure of tickets generated through a Service Desk platform.

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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