Description
Requirements\-
Education: Technical high school diploma or Bachelor's degree (preferably in Information Technologies or related field).
* Work area: Information Technologies.
* Experience: 6 months to 1 year in similar positions (Service Desk or Technical Support).
Knowledge and Tools
* Office suite (Word, Excel, PowerPoint).
* Email management (Outlook, Gmail).
* Advanced computer usage (browsing, software, systems).
* Landline and mobile telephony (professional use).
Skills and Competencies
* Focus on monthly performance metrics (SLA).
* Commitment and responsibility.
* Customer service orientation.
* Strong verbal communication and articulation skills.
* Ability to work under pressure.
* Proactive attitude with initiative.
Working Hours
* Full-time: 09:00 to 19:00 hrs (on-site).
* Rotating schedule: (to be defined during interview).
1 Responsibilities and Activities\- Management, documentation, tracking, and closure of tickets generated through a Service Desk platform.