PAYMENT SUPPORT ANALYST

Description

At Sortix Services, we are seeking a Junior profile focused on customer service, operational support, and basic technical support within the payments area. This position is oriented toward providing support in monitoring transactions and resolving payment-related incidents. Key Responsibilities: \* Investigate failed payments and follow up on incidents. \* Monitor transactions and detect potential errors or inconsistencies. \* Provide basic support to users and customers. \* Assist with operational tasks related to payments and internal platforms. \* Escalate complex cases to the relevant department when necessary. \* Maintain records and case tracking within internal tools. Requirements: \* Junior profile with 1–2 years of experience in customer service, support, or sales. \* Prior experience is not required. \* Basic experience in customer service, support, or sales is valued. \* Basic computer knowledge and familiarity with digital tools and online platforms. \* Strong communication, organizational, and immediate problem-solving skills. \* Ability to handle multiple requests, prioritize tasks, and maintain a high level of organization. \* Attention to detail and willingness to learn. \* Basic or intermediate English (preferred, not mandatory). \* Education: Completed high school or technical degree in Administration, Business, or Customer Service (preferred). What We Offer: \* Benefits in accordance with Mexican law. \* 3-month training/onboarding period with paid training. \* Salary: MXN $13,000 to $16,000\. \* Schedule: Monday to Friday, 8:30 AM to 6:00 PM. Weekend days off (Saturday and Sunday). \* Location: Presa Salinillas 370 Int., 5th Floor, Col. Irrigación, Miguel Hidalgo, 11200 Mexico City, CDMX. Salary: $13,000\.00 \- $16,000\.00 per month Workplace: On-site employment