Customer Service Executive

Description

Job Summary: We are seeking a proactive service advisor with strong customer service skills to manage appointments, explain services, coordinate with mechanics, and ensure post-service satisfaction. Key Highlights: 1. Key role in managing the automotive customer experience 2. End-to-end coordination from appointment scheduling to vehicle delivery and follow-up 3. Opportunity for professional development in a dynamic environment Job Description: **Talleres Ruedda**, due to expansion and growth, is looking for a service advisor who is proactive and customer-oriented to join our team. The ideal candidate will serve as the primary liaison between our customers and the workshop, managing the entire process—from appointment scheduling to vehicle delivery. They will also be responsible for ensuring customers receive excellent service and attention, and for conducting follow-up after service completion. Responsibilities: \- Manage the appointment schedule, confirming and reminding customers of their appointments. \- Greet customers and their vehicles at the workshop, explaining contracted services, estimated timeframes, and costs. \- Inform customers about current promotions and make recommendations based on their needs. \- Coordinate vehicle handover to the mechanical area and ensure clear communication with mechanics. \- Review vehicle inspections and prepare quotations for additional services or necessary repairs. \- Manage parts procurement and present them to customers clearly and transparently. \- Deliver vehicles, explain completed work, and confirm customer satisfaction. \- Conduct post-service follow-up to ensure customer satisfaction and resolve any concerns. Requirements: \- Basic knowledge of automotive mechanics and parts (mandatory). \- Prior customer service experience, preferably in the automotive sector. \- Ability to work in an organized manner with attention to detail. \- Excellent verbal and written communication skills. \- Availability to work Monday through Friday and Saturday mornings. \- Proactivity and problem-solving orientation. **We Offer**: \- Statutory benefits. \- Schedule: Monday to Friday full-time, Saturday mornings. \- A dynamic work environment focused on continuous improvement. \- Salary: $12,000\-$15,000 If you are passionate about customer service and possess basic mechanical knowledge, we invite you to apply and join our team. Salary: $12,000\.00 \- $15,000\.00 per month Work Location: On-site employment