Telephone Advisor / ATC / Customer Inquiries

Description

Position Summary: We are seeking talent with call center experience to provide customer service for Banco Azteca, handling calls, inquiries, and banking products. Key Highlights: 1. Customer telephone support for Banco Azteca 2. Handling customer inquiries and banking products 3. Job stability and growth opportunities Join our team! We are looking for call center professionals to join the **Banco Azteca Customer Service** department. **Work Location:** Eje Central 899, Col. Narvarte, Alcaldía Benito Juárez, CDMX. Near Nativitas or Eugenia Metro stations. **Main Responsibilities:** * Handling incoming calls from Banco Azteca customers * Creating and tracking inquiry reference numbers (folios) * Supporting deposit, debit, credit, and credit line products * Managing inquiries related to banking products * Assisting with preventive blocks on the mobile app and cards due to theft, loss, or customer request **Requirements:** * Minimum 6 months of recent call center experience * Completed high school diploma (with certificate) * Strong verbal communication skills and customer orientation * Up-to-date documentation * Flexible availability for work shifts * Residence no more than 1.5 hours away from the work location **Available Shifts:** **Rotating weekly schedule, Monday through Sunday** * 11:00 a.m. – 5:00 p.m. (Training: 9:00 a.m. – 3:00 p.m.) * 3:00 p.m. – 9:00 p.m. (Training: 3:00 p.m. – 9:00 p.m.) * 5:00 p.m. – 11:00 p.m. (Training: 3:00 p.m. – 9:00 p.m.) **We Offer:** * Base monthly salary of **$9,780.03** * Performance bonus of **$1,275** * Statutory benefits starting on Day 1 (IMSS, Infonavit, year-end bonus, vacation, vacation premium, and Sunday premium) * Enhanced benefits starting on Day 1: minor medical expense insurance, discounts at hospitals, laboratories, and clinics * Fully paid training * Job stability and medium-term growth opportunities **Training:** * Duration of **33 days** * Monday through Saturday * Fully paid **Start Date:** June 6 If you have telephone customer service experience and seek job stability with excellent benefits, apply now and become part of our team!