Events and Reservations Manager

Description

Job Summary: Coordinate events and reservations, develop commercial proposals, supervise teams, and serve as the key liaison to ensure an impeccable experience and maximize sales. Key Highlights: 1. Central role in event and reservation operations 2. Leading and training hospitality teams 3. Ensuring an impeccable customer experience **GENERAL INFORMATION** **Company:** MEROMA — Mesa Meroma Event Hall **Position:** Events and Reservations Manager **Reports to:** General Management **Contract Type:** Full-time **Required Language:** Spanish and English (intermediate\-advanced level, mandatory) **Schedule:** According to event schedule; availability on weekends **JOB OBJECTIVE** To serve as the central pillar of MEROMA and Mesa Meroma’s event and reservation operations. The incumbent is responsible for developing commercial proposals, coordinating full logistics for each event, supervising the hostess and reservations team, and acting as the liaison between kitchen, bars, social media, and customers—ensuring an impeccable experience and maximizing event-area sales. **MAIN RESPONSIBILITIES** **1\. Quotations and Commercial Proposals** * Prepare detailed and customized quotations for social and corporate events. * Design menu proposals in coordination with the kitchen, including special options. * Present value propositions to clients with package options, upgrades, and additional services. * Actively follow up on sent quotations to convert them into confirmed sales. * Proactively promote event sales through direct channels, email, and social media. **2\. Event Planning and Coordination** * Manage the overall event calendar, ensuring no date or resource conflicts. * Prepare the service order for each event: setup, menu, timing, assignment of large tables, and venue layout. * Coordinate setup requirements: table arrangement, decoration, audiovisual equipment. * Timely communicate event requirements to the kitchen team (menus, service times, dietary restrictions). * Coordinate with bar teams: beverages, welcome cocktails, open bar packages, and service timing. * Supervise event execution on-site, resolving contingencies in real time (when necessary). **3\. Supervision of the Reservations Department** * Supervise and lead the hostess team in daily reservation management. * Ensure correct and efficient use of OpenTable: availability, customer notes, table assignments. * Continuously train the team on hospitality, service protocol, and reservation system usage. * Motivate the team to strategically assign tables, maximizing restaurant occupancy. * Establish response and follow-up standards for every received reservation. **4\. Communication and Customer Service** * Respond to emails and reservation requests in English and Spanish, with a maximum response time of 24 hours. * Maintain professional, warm, and proactive communication with customers throughout the entire process. * Serve VIP customers and special groups using differentiated protocols. * Handle changes, cancellations, and last-minute requests promptly and discreetly. **5\. Coordination with Social Media** * Timely inform the social media department about upcoming events, special menus, and key dates. * Provide relevant material (menus, event details, promotions) for the restaurant’s digital communications. * Approve and validate event information prior to publication on digital platforms. **6\. Platform and Special Date Management** * Update and maintain menus across all digital platforms (OpenTable, website, Google, social media). * Adjust availability, hours, and conditions for special dates (high season, closures, exclusive events) across all platforms. * Ensure consistency of information across all restaurant communication channels. **REQUIRED PROFILE** **Academic Background** * Bachelor’s degree in Hotel Administration, Gastronomy, Tourism, Communications, or related field (Preferred) **Experience** * Minimum 2–3 years coordinating events in restaurants, hotels, or hospitality venues, or in event production. * Prior experience managing restaurant, hotel, or retail teams. * Proven experience in customer service and group handling; profiles with backgrounds in retail, sales, or high-volume customer service are preferred. * Experience using OpenTable or similar reservation systems. **Technical Competencies** * Intermediate\-advanced English: email writing, telephone and in-person communication (MANDATORY). * Proficiency in OpenTable and digital reservation platforms. * Excel or Google Sheets for budgets, reports, and event scheduling. * Ability to prepare quotations, menu proposals, and commercial documents. * Familiarity with social media and basic digital communication. **Skills and Attitudes** * Excellent presentation and verbal communication in both Spanish and English. * High organizational ability and capacity to manage multiple simultaneous events. * Leadership and ability to motivate and train teams. * Sales and business results orientation. * Attention to detail in every aspect of event operations. * Problem-solving ability under pressure and capacity for agile decision-making. * Genuine passion for hospitality. **PERFORMANCE INDICATORS (KPIS)** * Quotation-to-confirmed-event conversion rate. * Revenue generated by the events area (monthly / quarterly). * Average response time to reservation and quotation requests. * Post-event customer satisfaction index. * Efficient table occupancy in the restaurant (turnover vs. reservations). * Number of operational incidents during events. **WORK CONDITIONS** **Base Salary:** $10,000 – $12,000 MXN per month **Tips and Commissions:** Approx. $20,000 – $25,000 MXN additional **Estimated Total Income:** $30,000 – $37,000 MXN per month **Benefits:** Statutory (IMSS, vacation, Christmas bonus, vacation premium) **Additional Bonuses:** Monthly bonuses for exceeding pre-established KPIs **Work Modality:** In-person **Availability:** Weekends and holidays during events **Language:** English is mandatory for this position Job Type: Full\-time Pay: $10,000\.00 \- $12,000\.00 per month Experience: * Encargado(a) de Eventos y Reservaciones: 2 years (Required) Language: * Ingles (Required) Work Location: In person