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Job Summary: We are seeking a professional to provide solutions and process follow-up in assistance services, with a focus on customer service, advisory support, and claim management for policyholders. Key Highlights: 1. Customer service or insurance industry experience preferred 2. Ability to manage multiple cases with empathetic attention 3. Opportunity for professional development in a collaborative environment At Voccare, we believe talent is the key to creating exceptional service experiences. We are a company focused on assistance solutions that values innovation, collaboration, and professional development of our team to continue growing and generating value for our customers. If you are motivated to deliver solutions, follow up on processes, and create clear, efficient customer service experiences, this opportunity is for you. **What We Are Looking For:** * Completed high school diploma * Minimum 6 months’ experience in customer service, call centers, insurance sector, or case follow-up (preferred) * Ability to manage multiple cases and deliver clear, empathetic service * Availability to work rotating 8-hour shifts with one weekday rest day (morning, afternoon, night) **Key Responsibilities:** * Contact policyholders to digitally integrate files in total loss cases * Provide advisory support regarding claims and total loss procedures * Review and validate digital documentation prior to submission to insurance companies * Follow up on collision claims or assistance cases until closure * Support the entire process—from adjuster arrival through claim resolution * Provide advisory support on policies, products, and platform usage * Manage policy reissuance, data updates, and endorsement requests * Receive and escalate inquiries, complaints, and suggestions (PQRs) to ensure SLA compliance **Key Skills:** * Service orientation, effective communication, organization and follow-up, attention to detail, problem solving **What We Offer:** * Salary: $10,337 gross monthly * Statutory benefits from day one * Rotating 8-hour daily schedules with one rotating weekday rest day * Positive and collaborative work environment If you seek growth in a dynamic environment and wish to contribute to exceptional service experiences, apply now and join Voccare! Interested candidates may apply via this channel or email galonso@voccare.com Salary: $10,000.00 - $10,300.00 per month Benefits: * Sick days * Flexible schedules Work Location: On-site employment
