Fraud Prevention Analyst

Description

Job Summary: Operations Support Associate 2 provides operational support services, maintaining documentation, records, accounts, and serving as a liaison between operations staff and clients. Key Highlights: 1. Opportunity for professional growth and making a real impact. 2. Identify, analyze, and resolve key issues within the assigned area. 3. Assess risk in business decisions and protect Citigroup. Job Req Id: 26962051 Location(s): Metepec, México, Mexico Job Type: On\-Site/Resident Posted: May. 07, 2026 **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- Operations Support Associate 2 is an entry-level position responsible for delivering operational support services, including: maintaining documentation/records, storage and retrieval of records, account maintenance, account appearance and opening in coordination with the central Operations team. Additionally, the Operations Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operational support in alignment with Citi’s operational processes and supporting infrastructure. **Responsibilities:** * Identify, analyze, and resolve key issues within the assigned area and provide supporting documentation to relevant departments. * Assist in administering various reports, including business reports, the monthly operational report, and business scores, and ensure clear and consistent communication regarding local processes and policies. * Assist in executing and monitoring processes and data, ensuring efficiency and customer satisfaction. * Organize, develop, and maintain Commercial Review templates, Resolution Planning templates, and Business Continuity templates. * Administer and maintain applications for generating dashboard metrics on process effectiveness. * Monitor compliance requirements related to Corporate Policies. * Monitor and implement corrective actions arising from Manager Control Assessment (MCA) reviews and other control entities. * Perform collections administration activities, including application maintenance, providing support for collections administrative systems, and implementing global and local projects within the collections process. * Appropriately assess risk when making business decisions, demonstrating particular consideration for the firm’s reputation and protecting Citigroup, its customers, and assets by promoting adherence to applicable laws, rules, and regulations; complying with policy; applying sound ethical judgment regarding personal behavior, conduct, and business practices; and escalating, managing, and reporting control issues with transparency. **Qualifications:** * 2–5 years of relevant experience. * Proficiency in Microsoft Office. * Consistently demonstrates clear and concise written and verbal communication skills. * Ability to work in a fast-paced and dynamic environment. * Ability to analyze data and solve problems. * Proven organizational and time management skills. **Education:** * Bachelor’s degree or equivalent experience. This job description provides a high-level overview of the types of work performed. Additional job responsibilities may be assigned as needed. **Key Functions** * Analyze Electronic Banking transactions to detect unusual activity and potential fraud. * Analyze potential fraud cases. * Analyze alerts generated from Electronic Banking transactions. * Evaluate unusual transactions to determine whether fraud occurred. * Contact customers via phone to detect fraud and confirm Electronic Banking transactions. **Requirements** * Completed Bachelor’s degree in Economics or Business Administration. * Flexible availability for scheduling. * Desired experience in telephone customer service. * Knowledge of ADMWIN Eclipse. * Experience in Fraud Prevention Analysis. **Work Location: Revolucion / Álvaro Obregón** **Availability to rotate across 3 shifts with staggered hours: Morning, Afternoon, and Night.** **Availability to work Monday through Sunday, with two mid-week days off.** \- **Job Family Group:** --------------------- Operations \- Core \- **Job Family:** --------------- Operations Support \- **Time Type:** -------------- \- **Most Relevant Skills** ------------------------ Please see the requirements listed above. \- **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*