Join our team and enjoy a dynamic and collaborative work environment, as well as opportunities for professional development and growth! If you meet the requirements, we want to meet you! Apply now! A leading telecommunications company with a strong market presence invites you to join its team as a Customer Service Analyst in Tlalnepantla de Baz, State of Mexico. BENEFITS AND PERKS * Monthly net salary of $9,000 + bonuses * Permanent employment contract * Ongoing training * Opportunities for professional development and growth * Full-time schedule * Work modality: 80% office, 20% field * Statutory benefits + additional benefits provided by Grupo Salinas REQUIREMENTS * Minimum education: High school diploma * Excellent communication skills, problem-solving ability, and teamwork * Experience in customer service * Ability to be productive * Basic Excel proficiency JOB RESPONSIBILITIES Manage calls to reduce service incidents for customers Generate analyses to identify system failures Follow up on customer feedback and clarify doubts Update database Record entries in logbook Process and generate cancellations accurately and on time Contact us: 55 // 6808 // 6239