Job Summary: We are seeking a Technical Support specialist with an interest in technology and incident handling to remotely and telephonically resolve issues, report failures, and document activities. Key Highlights: 1. Professional training and development 2. Excellent work environment 3. Opportunity for recent graduates with no experience Join our team! We are looking for talent interested in technology, technical support, and incident handling to join us as **Technical Support**. **Work Location:** Cda. de Relox, Chimalistac, Álvaro Obregón, CDMX. (Just steps away from Metrobús Dr. Gálvez) **What Do We Require?** * Bachelor's degree in Computer Systems Engineering, Information Technology, or related field (intern, in the process of graduation, graduated, or incomplete) * Minimum 6 months of experience in remote or telephone-based technical support * Social service and professional internship experience will be considered * Recent graduates with no required experience * Must not reside more than 1.5 hours away **Technical Knowledge:** * SQL Server as Database Management System (basic level) * Basic networking knowledge * Basic Windows Server administration **Main Responsibilities:** * Remotely and telephonically resolve incidents * Report failures and follow up with supervisors * Accurately document performed activities and incident handling * Timely follow-up on technical requests and requirements **Working Hours:** **Shift schedule from Monday to Sunday with rotating weekly days off** * 2:00 p.m. to 8:00 p.m. * 3:00 p.m. to 9:00 p.m. * Training schedule: 3:00 p.m. to 9:00 p.m. **We Offer:** * Gross monthly salary of **$10,186.14** * Monthly bonus of **$750** * Statutory benefits from day one * Benefits exceeding statutory requirements from day one * Professional training and development * Excellent work environment If you are a recent graduate or possess technical knowledge and seek an opportunity to grow professionally, apply with us!
Juan García
Indeed · HR
Juan García
Indeed · HR
