Floor Manager — Restaurant / Customer Service

Description

Job Summary: We are seeking a Floor Manager with operational leadership and a customer experience focus to coordinate the restaurant's daily operations and lead customer service teams. Key Responsibilities: 1. Coordinate daily floor operations and supervise customer service. 2. Lead customer service teams and organize staff during service. 3. Resolve complaints and supervise service quality. Floor Manager — Restaurant / Customer Service We are seeking a Floor Manager with a service-oriented attitude, operational leadership, and a customer experience focus to coordinate the restaurant's daily operations. If you enjoy working in dynamic environments and leading customer service teams, this opportunity is for you. Main Responsibilities * Coordinate daily floor operations. * Supervise customer service and support. * Organize staff during service. * Follow up on incidents and resolve complaints. * Supervise area cleanliness and presentation. * Verify service response times and quality. * Support opening and closing operations. Requirements * Minimum 2 years of experience as a Captain, Supervisor, or Floor Manager. * Excellent service attitude. * Personnel management skills. * Strong organizational and problem-solving abilities. * Availability for rotating shifts. We Offer * Monthly salary * Biweekly payments * Tips * Statutory benefits * Meals * Job stability * Growth opportunities Work Location: Azcapotzalco Centro, CDMX Salary: $14,000.00 - $15,000.00 per month Benefits: * Cafeteria service Workplace: On-site employment