Receptionist Hostess

Description

Receptionist Host **Position Objective:** To receive, attend to, and direct all visitors, artists, suppliers, and collaborators entering the Alzada building through high-quality, warm, and effective communication with internal departments, while maintaining access flow control to ensure a harmonious, professional experience aligned with the company’s culture—thereby supporting the positioning and success of the Alzada ecosystem. **Direct Supervisor:** * Administration Coordinator **Subordinates:** * None **Relationships with Other Departments:** * **With the Administration Coordinator:** For coordination of all daily activities, reporting of access incidents, and management of reception supplies. * **With the Accounts Coordinator:** For routing suppliers, musicians, artists, and others for payment processing. * **With the Maintenance Coordinator:** For reporting anomalies in common access and reception areas, and ensuring the space remains immaculate. * **With the Security Coordinator:** For validating access lists, admitting unregistered individuals, managing entry/exit logs, and activating building security protocols. * **With all productive departments and artists:** To notify arrivals of visitors, scheduled meetings, and delivery of materials or food. **Work Schedule:** Monday to Friday, 12:00–20:00 hours; Saturdays off unless presence is required. Sunday: rest day. Position Responsibilities * Ensure an excellent first impression of the Alzada building by maintaining a hospitable, empathetic, and professional attitude toward all personnel and guests. * Control access and presence of external individuals on the premises in strict coordination with the Security Department, to protect artists’ privacy and project confidentiality. * Efficiently and accurately route communications, calls, and visits to the appropriate leaders or collaborators, avoiding delays in daily operations. * Supervise that the lobby and reception area remain visually immaculate and fully functional, coordinating with Maintenance to address any necessary requirements prior to the start of each shift. * Propose improvements and participate in their design when requested, becoming part of Alzada’s continuous improvement ethos. * Actively participate in communication processes as required to enhance Alzada’s information flow and teamwork. * Comply with regulations, codes, policies, and other organizational guidelines established for proper functioning. * Support the organization with any tasks required for its optimal operation, according to emerging needs. Activity Catalog Primary Activities **1\. Reception, Greeting, and Hospitality** * Greet employees, record label artists (internal and external), managers, producers, and visitors with warmth and professionalism. * Register each visitor to the organization in the visitor logbook—including entry/exit times, name or nickname, department visited, etc. * Offer amenities (water, coffee, etc.) to visitors and guide them to the appropriate meeting rooms or assigned studios. * Immediately notify Alzada employees via WhatsApp or in person about the arrival of their appointments or suppliers. * Answer the switchboard and reception communication lines, taking clear and accurate messages for forwarding to the relevant department. **2\. Access Control and Logistics** * Maintain daily digital log of entries and exits of individuals not affiliated with the organization. * Daily validate with the Security Coordinator the access list for employees, musicians, filmmakers, or scheduled suppliers. * Assist the General Assistant and Security Guards in preliminary reception of packages and correspondence arriving at the Alzada building, immediately notifying the package owner. * Visually monitor lobby traffic to ensure waiting individuals are attended to within an optimal timeframe. **3\. Basic Area Administration** * Support the Administration Coordinator in managing and scheduling use of the building’s shared meeting rooms. * Promptly report to the Maintenance Coordinator any technical or cleaning issues in the lobby, visitor restrooms, or operational reception meeting rooms. * Manage and request necessary supplies for reception operations (stationery, coffee, water, physical forms). Secondary Activities * Perform other tasks that team members in your area cannot carry out during the required time period, as assigned. * Actively participate in meetings and other communication channels designated by Alzada, serving as an agent of change according to organizational needs. * Cover essential positions within the organization (in administrative or basic service areas) that you are qualified to perform, in case of unplanned absences or staff shortages. * Support operational activities requested by General Management or the Administration Coordinator at Alzada that are not described in this document. Salary: $10,000.00 – $12,000.00 per month Benefits: * Option for indefinite-term contract * Additional vacation days or paid leave Language: * English (Desirable) Work Location: On-site employment