Front Desk Agent

Description

Position Summary: The Guest Service Agent is responsible for managing transactions, providing local information, and anticipating needs to create a unique and memorable experience, ensuring guests' complete satisfaction. Key Highlights: 1. Offers a memorable experience and anticipates guests' needs. 2. Contributes to hotel revenue by selling rates and services. 3. Resolves issues and uses feedback to improve satisfaction. *VOCO® Guadalajara Neruda is the first hotel of its brand across Latin America where accommodation must be a break from routine for our guests. That is why we add charming touches that make a difference in the service delivered by our professionals and teams—everything designed to foster moments guests will remember long after their departure.* **What Does Your Role Entail?** As a Guest Service Agent, you will not only be the person our guests and colleagues trust to manage transactions, provide local information, and anticipate every detail to deliver a unique experience—you will also handle their requests and inquiries to ensure their complete satisfaction. **Your Day-to-Day Responsibilities:** * Welcome IHG One Rewards members and recognize them according to their earned tier level, offering the corresponding amenity. * Contribute to hotel revenue by selling the best available rate, performing upsells, and offering any other available service. * Take and manage guest reservations, presenting sales opportunities and explaining ways to enhance their stay. * Process cash and credit transactions. * Start each stay right by quickly checking guests in and out. * Deliver a memorable guest experience through fast, personalized service—while recognizing and staying one step ahead of their needs. * Resolve guest issues and use their feedback to improve satisfaction. * Maintain full awareness of ethical conduct expected from vendors and service providers recommended to guests. Experience is not mandatory. We offer commissions in addition to salary and other benefits. Position Type: Full-time Salary: $11,850.00 per month Benefits: * Transportation assistance or service * Employee discount * Discounts and preferential pricing * Option for an indefinite-term contract * Cafeteria service * Complimentary uniforms * Food vouchers Education: * Completed bachelor's degree (Preferred) Language: * English (Preferred) Work Location: On-site employment