Customer Success

Description

Position Summary: We are seeking a passionate Customer Success DAAS professional who is dedicated to guiding customers toward achieving real-world results with technology solutions, while leading contract renewals and expansion of the installed base. Key Highlights: 1. Manage key customer success metrics (Churn Rate, Expansion Rate). 2. Promote emerging solutions and new portfolio opportunities. 3. Accompany the customer throughout the adoption process—from onboarding to reporting. "The only way to do great work is to love what you do." – Steve Jobs COMPUCAD is a leading Information Technology company in Mexico with over 37 years of experience, recognized for its organizational culture and operational excellence: * Great Place to Work * Súper Empresas (Expansion) * Mejores Empresas Mexicanas (MEM) Are you passionate about helping customers achieve tangible results with the technology solutions they use? Within our Business Unit, we are looking for a Customer Success DAAS professional to lead contract renewals, drive expansion of the installed base, and ensure proper portfolio adoption. This role is critical to ensuring customer success, satisfaction, and continuity of delivered value. What will you do in this role? * Manage key metrics such as Churn Rate and Expansion Rate using the Customer Success methodology. * Maintain accurate and up-to-date information in the CRM, adhering to established policies. * Obtain and maintain required manufacturer certifications to ensure an optimal level of consultative selling. * Promote emerging portfolio solutions and new manufacturer-selected opportunities. * Ensure strict adherence to internal processes and coordination with manufacturers and distributors. * Contribute to value delivery by generating evidence such as reports, metrics, and Success Stories. * Accompany the customer throughout the adoption process—from the Welcome Kit to monthly and performance reports. Requirements * Education: Bachelor’s degree in Business Administration, Marketing, or related field. * Experience: 1 year in sales, contract management, administration, or customer service. * Work model: Hybrid. * Personal vehicle: Preferred. * Willingness to travel occasionally. Key Competencies * Consultative selling * Mastery of the commercial process * Effective presentations * Planning and organization * Effective communication Software and Tools * CRM (intermediate level) * Office 365 (intermediate) * Power BI (basic/intermediate) Benefits * Savings fund * Life insurance * Major medical expense insurance * Restaurant vouchers * Discounts and preferential pricing * Continuous training * Working hours Monday through Friday * Job stability and an excellent professional environment Location Guadalajara, Jalisco Hybrid model: combination of on-site and remote work. Join a team that transforms the customer experience and accelerates their growth! Apply today! Employment type: Full-time Salary: $15,000\.00 per month Benefits: * Discounts and preferential pricing * Flexible working hours * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Remote work * Restaurant vouchers Workplace: hybrid remote in 44600, Ladrón de Guevara, Jal.