Position Summary: Children International seeks a Technical Support Engineer to manage systems, provide Helpdesk support, ensure proper operation of computer equipment, and maintain data and network security. Key Responsibilities: 1. Manage the service ticketing system 2. Provide first-level technical support and assistance (Helpdesk) to field users and operational staff for on-site and remote network infrastructure and communication systems 3. Ensure network security and implementation of the disaster recovery response plan At Children International, we unite people to end poverty permanently. We believe every child, adolescent, and young person holds the power to create change in their own life and community—and that power multiplies when our team thrives in an environment of connection and belonging. We are currently undergoing growth and hiring a **TECHNICAL SUPPORT ENGINEER**. **We are looking for:** Individuals aged 25 years or older Education: Completed Bachelor’s degree or Engineering degree in Networking, Computer Science, Information Systems, Technology, or related field Intermediate English proficiency preferred Minimum 2 years of field work experience **What will you do with us?** The primary responsibilities of IT Staff / Technical Support Assistant include: * Manage the service ticketing system * Provide first-level technical support and assistance (Helpdesk) to field users and operational staff for on-site and remote network infrastructure and communication systems * Ensure proper operation of computer equipment * Maintain security, integrity, confidentiality, and protection of all computers, systems, databases, etc. * Deliver user training on recurring basic IT topics * Ensure network security and implementation of the disaster recovery response plan * Perform server data backups * System maintenance and asset recovery * Conduct asset inventory and hardware/software reassignment or relocation * Field digitalization and operational support * Manage delivery, configuration, and provisioning of technological equipment to staff **We offer:** * A stable environment for your professional development * Growth opportunities * Monthly salary of $15,000 MXN * 40-hour workweek * 2 days off per week * 100% IMSS contributions * Statutory and above-statutory benefits * Major Medical Expense Insurance * Grocery vouchers at 6% * 30-day bonus (aguinaldo) * Statutory vacation days * 3 paid leave days * Non-working birthday day At Children International, we strongly uphold the principle and philosophy of equal opportunity for all individuals, regardless of age, race, caste, gender, sexual orientation, creed, disability, etc. Our talent acquisition processes reflect our commitment to promoting diversity within the organization, aligning with our vision, mission, and values, as well as protecting vulnerable children and youth from abuse and exploitation. Position Type: Full-time, Indefinite-term Salary: $14,000.00 – $16,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Major Medical Expense Insurance * Company-provided mobile phone * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment