Amazon E-commerce Executive – Analytics and Performance

Description

Job Summary: Manages Etifast’s commercial operations on Amazon, overseeing the product portfolio, executing sales strategies, and providing customer service to ensure profitable growth. Key Highlights: 1. Comprehensively manages commercial operations on Amazon. 2. Develops content and sales strategies to optimize listings. 3. Identifies growth opportunities and proposes new products. **Salary:** 17\.000,00 (MXN)\-20\.000,00 (MXN) per month Job Description: Position Objective To comprehensively manage Etifast’s commercial operations on Amazon, ensuring proper portfolio administration, compliance with FBA/FBM logistics standards, execution of content and sales strategies, customer service, and development of commercial opportunities—guaranteeing profitable and sustainable growth on the platform. **Position: Amazon Sales Executive and Direct Sales** RESPONSIBILITIES **1\. Commercial Administration and Operations** * Manage sales generated through the Amazon platform. * Manage the product portfolio, ensuring up-to-date information and accurate categorization. * Monitor and manage inventory availability under **FBA and FBM** models. * Manage shipments and replenishment to FBA warehouses. * Issue sales invoices in accordance with internal policies. * Supervise daily order fulfillment to ensure correct order flow. **2\. Customer Service** * Respond to inquiries, messages, and requests via Amazon Seller Central. * Manage claims, returns, and post-sales cases promptly. * Ensure optimal response times to maintain account reputation. * Provide in-person and telephone customer support. * Assist with order dispatch and delivery tracking. **3\. Commercial Strategy, Content, and Listings** * Maintain optimized listings with attractive content and complete descriptions. * Develop A\+ content to improve conversion rates. * Design monthly promotions (new launches, slow-moving items, low-turnover products). * Monitor competitor pricing and portfolio positioning. * Analyze emerging competitors, substitute products, and market trends. * Track margins, costs, and fees per ASIN. * Identify growth opportunities and propose new products. **4\. Project Management and Direct Sales** * **Manage direct sales aligned with monthly targets.** * **Prepare quotations for projects and volume sales.** * Define discount and promotional strategies (via internal systems such as Odoo). * **Adjust pricing** * Retain customers and develop key accounts. * **Ensure profitability through margin control.** **5\. Internal Coordination and Logistics** * Coordinate contract manufacturing with the production team based on requirements. * Plan FBA shipments and schedule logistics appointments with Amazon. * Collaborate with the logistics department to meet packaging and delivery standards. WE OFFER * Monday to Friday, 8:00 a.m. to 6:00 p.m., with a 1-hour lunch break * Salary range: MXN 17,000 to MXN 20,000 * Performance bonus * Grocery vouchers * Subsidized cafeteria * 5% savings fund * Statutory benefits REQUIREMENTS * Bachelor’s degree in Marketing, Business Administration, Commerce, Digital Business, or related field. * Minimum 2\-3 years’ experience in e\-commerce, digital sales, or marketplace operations (Odoo preferred). * CRM proficiency * Experience managing sales platforms, preferably Amazon Employment Type: Full-time Benefits: * Grocery vouchers Work Location: On-site Employment Type: Full-time Salary: $17,000\.00 \- $20,000\.00 per month Benefits: * Cafeteria service Work Location: On-site