Browse
···
Log in / Register
Position Summary: Responsible for dispatching finished products, ensuring correct quantities and destinations, and supporting the national road safety strategy. Key Highlights: 1. Comprehensive management of product dispatch and customer service. 2. Key role in road safety and operational tracking. 3. Opportunity for development in a dynamic environment. **Job Description** ------------------------- Execute dispatch of finished products, ensuring dispatch of specified quantities and products per destination (customers or UN), adherence to loading schedules, and support for implementation and tracking of the national road safety strategy. **Key Responsibilities** --------------------------------- * Answering phone calls from internal and external customers. * Receiving monetary payments: cash, checks, bank card collections, handover to cash collection staff. * Shift reconciliation of cement and multi-product inflows and outflows. * Document control: scanning delivery notes, sending physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Preparing cement and multi-product reports: daily shipments, inventories, dwell times, production volumes. * Preparing railway documentation. * Implementing and monitoring road safety: express checklists, risk route cards, driver logbooks. * In the Supervisor’s absence, assign tasks to technical staff and oversee operations. **Job Challenges** -------------------- * Direct interaction with operators. * Reconciliation of the operated shift. * Interaction with customers. * Supervision of operator logbooks. **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various disciplines), * Bachelor’s Degree in Accounting, * English language proficiency: B1 and above. Required Experience: * Experience in dispatch operations. * Customer service experience in cement and multi-product dispatch processes. Required Knowledge: * Microsoft Office (Excel beginner – advanced). Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Manager * Plant Logistics Coordinator / CEDI Managers * Operations Supervisor External: * Pickup customers * Cash customers * Cash handling personnel **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and do business. We respect diversity, foster inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We promote an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.
