*This job posting comes from the Talenteca.com job board* ### **Job opening for company Grupo Rodi in Jardines Del Bosque \- Guadalajara, Jalisco** **Location:** Guadalajara, Jalisco **Schedule:** Monday to Friday from 9:00 AM to 6:00 PM **Salary:** $12,000 to $15,000 net \+ **Monthly bonus of $5,000** **Benefits:** Statutory \+ Christmas bonus **Position type:** Full-time **Job Description** -------------------------- A company specialized in international trade and logistics is seeking a **Customer Service Executive (Customer Care)** to handle post-sale follow-up, ensure customer satisfaction, and strengthen commercial relationships with each assigned account. Your mission will be to **ensure the customer has a positive experience after the sale**, resolve issues, and identify new business opportunities. **Main Responsibilities** --------------------------------- * Monitor customer satisfaction after each transaction. * Effectively resolve post-sale inquiries or issues. * Coordinate with traffic, customs, and sales departments to close cases. * Implement satisfaction surveys, loyalty programs, and follow-up procedures. * Identify opportunities for repurchase, resale, or referrals. * Track key KPIs: **NPS, repurchase rate, and resolution time**. * Prepare customer service reports and feedback summaries. **Requirements** -------------- * **Age:** 22 to 35 years old * **Education:** Bachelor's degree in International Trade, International Business, or Administration (current student or intern). * **Experience:** 1 year in customer service, post-sale support, or commercial follow-up. * **Computer skills:** Proficiency in Microsoft Office (70%). * **Skills:** Communication, organization, ability to work under pressure, conflict management, proactivity, sociability, and adherence to rules. **We Offer** ------------- * Base salary of **$12,000 to $15,000 net** * **Monthly bonus of $5,000** * Statutory benefits * Christmas bonus * Days off on Saturdays and Sundays * Professional environment and growth opportunities **Desired education level:** Higher education \- currently enrolled **Desired experience level:** Intermediate level **Departmental function:** Customer service **Industry:** Transportation, Logistics, Supply Chain and Warehousing **Skills:** * ORGANIZED * ADHERENCE TO RULES * VERSATILE *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=692dd80a3f000030009633a6\&source\=indeed*