Helpdesk Part-Time Associate

Description

Summary: This role involves providing L1 and advanced technical support for hardware, MS Office, and in-house applications, diagnosing problems, and documenting solutions. Highlights: 1. Opportunity to grow in a forward-thinking organization 2. Engage in general and advanced technical support activities 3. Be part of an inclusive and adaptable IT environment **Req ID:** 357357 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward\-thinking organization, apply now. We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico. * Requirements: * Availability to work 22\.5 hours per week * Interest in working morning shift * Advanced English * Looking to work in IT Environment * 6 months of experience in Customer Service * We Offer: * Competitive salary * Grocery Tickets \- 12% of base salary * 30 days of Christmas bonus * 10 days of vacations * 50% Vacation bonus * Savings Funds * 5 personal days per year * Medical insurance * Life insurance * Dental Insurance * Discounts with selected Optics * Opportunity to grow in the company * Activities * General L1 support for hardware and MS Office packages * Advance technical support for in\-house applications and developments * Answer technical support calls providing and escalating to other support groups * Provide support based on email generated requests or reports * Document troubleshooting steps and detailed description of the customer incidents and requests * Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures \#LI\-LATAM About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100\. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran\-status, sexual orientation, gender identity, or any other class protected by law.