Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to join a growing company focused on excellence and professional development, providing customer support and assistance. Key Highlights: 1. Be part of a growing organization. 2. Focus on excellence and professional development. 3. Opportunity for growth within the company. **We are hiring Customer Service Analysts!** At **Transportes Azteca**, we are a Mexican company with over 30 years of experience in the logistics and specialized transportation sector. Joining our team means becoming part of a growing organization focused on excellence and professional development. **What are we looking for?** Individuals with an outstanding service attitude, strong communication skills, and willingness to deliver a positive experience to our customers. **Location:** Ciudad Granja, Zapopan, Jalisco. **Requirements:** * Availability to cover **fixed shifts**: **EVENING**, **NIGHT**, **COVERAGE FOR DAYS OFF**. * Service-oriented attitude. * Communication skills. * Basic English. **Responsibilities:** * Provide customer support and assistance (phone, email, and chat). * Resolve inquiries, incidents, and follow up on requests. * Record and update information in internal systems. * Route cases to the appropriate departments. * Ensure a courteous and professional service experience. **We offer:** * Competitive salary. * Statutory benefits from day one. **Additional Benefits:** * Grocery vouchers. * Savings fund and savings account. * Life insurance. * Profit-sharing. * 30-day year-end bonus. * Ongoing training. * Opportunity for growth within the company. **Apply today and join Transportes Azteca!** Build your career at a solid logistics-sector company. Employment type: Full-time, Indefinite-term Salary: $18,000.00 per month Benefits: * Savings account * Company parking * Life insurance * Company phone * Free uniforms * Grocery vouchers Application question(s): * What is your current phone number where we can contact you? Work location: On-site employment