Field Engineer

Description

Position Summary: Field Engineer responsible for on-site diagnosis, handling, and resolution of incidents; maintenance of IT equipment; and configuration to ensure proper client operation. Key Responsibilities: 1. On-site ticket handling and incident resolution 2. Preventive and corrective maintenance of IT equipment 3. Equipment configuration and Windows operating system management ***Position Title: Field Engineer*** ***Monday–Friday:*** *08:00\-18:00 hrs.* ***Saturdays:*** *08:00\-14:00 hrs* ***Job Description:*** **On-site Ticket Handling** On-site diagnosis, handling, and resolution of project tickets; inspection and configuration of IT equipment to ensure proper operation across the client's business units. **Equipment Maintenance** Performing preventive and corrective maintenance on equipment reported as incidents via the service desk. **Fault and Requirement Handling** On-site diagnosis, handling, and resolution of project tickets; inspection and configuration of IT equipment to ensure proper operation across the client's business units. **Incident Parts Installation** Installation and configuration of equipment/parts sourced from inventory for replacement and incident resolution. **Tracking Status** Providing feedback to service desk personnel regarding ticket progress to ensure timely incident resolution. Ø **Skills:** Technical support for computer equipment § Proficiency with cloning and image deployment tools. § Proficiency with Windows operating systems (7, 8, 10) § Structured cabling repair Employment Type: Full-time Salary: Starting at $14,000\.00 per month Work Location: On-site employment