On-Site Implementation and Support Engineer

Description

Job Summary: A leading technology-sector company is seeking an On-Site Implementation and Support Engineer to provide technical support and personalized on-site assistance to government clients, performing diagnostics, repairs, and maintenance of equipment. Key Highlights: 1. On-site technical support at client facilities and resolution of service reports 2. Personalized on-site support for government-sector clients 3. Diagnosis and repair of malfunctions in printers, plotters, and computing equipment CEPRA Group, a prominent technology-sector company with over 30 years in the market, invites you to join its outstanding team as: **ON-SITE IMPLEMENTATION AND SUPPORT ENGINEER.** JOB PURPOSE: 1\.\- Serve as the on-site technical support contact at client facilities for resolving service reports. (Government-sector clients) 2\.\- Provide personalized on-site client support. 3\.\- Request spare parts or necessary equipment from the immediate supervisor to close service reports. 4\.\- Maintain close communication with the coordinator. 5\.\- Perform preventive and/or corrective maintenance. 6\.\- Fulfill all agreements and commitments made with the client. 7\.\- Document every single incident. Job Responsibilities: 1\.\- Receive internal or external client service reports and perform the following activities: Diagnosis and repair of malfunctions in printers, UPS units, plotters, scanners, and general peripherals. Installation of operating system images on computing equipment. Diagnosis and repair of malfunctions in computing equipment (laptops and desktops). Software installation (OS, Office, antivirus, plugins, etc.) and institutional applications. Basic network configuration to connect equipment to the network (domain, etc.). Email account setup. Recovery and digitization of user-signed service reports. Basic antivirus support (installation, updates, etc.). 2\.\- Basic desktop management support. 3\.\- Respond promptly to each service report. 4\.\- Submit timely requests for equipment or spare parts to the coordination team. 5\.\- Maintain constant communication with the client to inform them of their service status. 6\.\- Follow up until service completion. 7\.\- Close service reports in the system. 8\.\- Document all activities in the account control system. 9\.\- Generate corresponding statistical reports. Candidate Profile: \- Education: Technical degree in Systems, Technical degree in Computer Maintenance, Technical degree in Administrative Informatics, Engineering degree in Systems, Engineering degree in Telecommunications and Electronics. \**A minimum of a *complete* academic certificate, degree, and/or professional license is mandatory. (MANDATORY)* \- Experience: 2 years in a similar position. \- Relevant training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. \- Skills: Proficiency in handling technological materials and tools. **WE OFFER:** Base salary of $11,200 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (We are not staffing agencies). Ongoing training and certification opportunities. 100% IMSS registration. *IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV testing or pregnancy tests will never be required as a condition for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, or any other personal characteristic, have equal opportunity to join our team.”* Position Type: Full-time, indefinite-term contract Salary: $11,200.00 MXN per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment