Elite Customer Support Agent

Description

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundreds of ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. **Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.** Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Edenred is a leading services and payments platform and the daily companion for people at work, connecting 50 million employees and 2 million merchant partners across 45 countries through more than 900\.000 clients Edenred offers payment solutions for food (meal benefits), incentives (gift cards, platforms to enhance employee engagement), mobility (multi-energy solutions, maintenance, tolls, parking, travel) and corporate payments (virtual cards). Faithful to the Group’s purpose, “Enrich connections. For good”, these solutions improve users’ well-being and purchasing power. They enhance companies’ attractiveness and efficiency, revitalize the labor market and local economy, and promote access to healthier food, more eco-friendly products, and mobility with a lower ecological footprint. Edenred’s 10\.000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient, and more responsible every day. In 2021, thanks to its global technological assets, the Group managed a business volume close to €30\.000 million, primarily through mobile applications, online platforms, and cards. Edenred is listed on Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, FTSE4Good, and MSCI Europe. Our mission is to create and develop simple solutions that increase the efficiency of various organizations and boost individuals’ purchasing power. **We are currently seeking talent for the Customer Support area** **Elite Customer Support Agent** **Key Responsibilities:** * Provide personalized attention and support to our elite customers. * Track and resolve various requests, consultations, and incident reports from assigned customers. * Ensure smooth operations and that customer requirements are met within established SLAs. * Advise customers on platform usage. * Deliver personalized support during working hours to assigned customers via phone, email, and face-to-face interactions. * Handle requests and follow up on incident reports from our customers. * Act as the liaison to escalate customer requests or reports to internal departments (Accounting, IT, PRODUCT) using tools and applications provided by our team. **Requirements:** * Minimum 2 years of experience in customer service and Excel proficiency. * Completed high school diploma or equivalent. * Outstanding verbal and written communication skills. * Ability to work under pressure and efficiently manage multiple tasks. * Proactive attitude with a results-oriented mindset. * Proficiency in Microsoft Office suite (Word, Excel, PowerPoint for presentations) and CRM tools. * Strong problem-solving ability and effective decision-making skills. **We Offer:** Gross salary \+ benefits exceeding statutory requirements Work location: Miguel Hidalgo Borough; Monday–Friday; hybrid schedule (3 days in office, 2 days remote). ***“This company maintains an inclusive, non-discriminatory recruitment and selection process. It provides equal employment opportunities to all candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, nationality, disability, or any other characteristic protected by federal, state, or local laws.”*** **The hiring, retention, and promotion process at this company does not request or require medical certificates confirming non-pregnancy and/or HIV testing.** **Apply now and Vibe with Us!**