Summary: This role seeks individuals with strong problem-solving and communication skills, capable of effective time management and empathetic leadership in a dynamic environment. Highlights: 1. Opportunity to utilize strong problem-solving and critical thinking skills. 2. Develop leadership skills and coach with empathy and firmness. 3. Thrive in a dynamic environment with schedule flexibility. Requirements * Consistently meeting or exceeding all KPI targets for the past 3 fiscal months. **(Must have)** * No unjustified absences in the last 3 months. **(Must have)** * No active disciplinary actions on record. **(Must have)** * Attendance must be on target. **(Must have)** * Comcast experience. **(Desired)** * At least 3 months of tenure. **(Must have)** * Schedule flexibility. **(Must have)** Skills * Strong Problem\-Solving, Analytical \& Critical thinking skills. **(Must have)** * Proficient in MS Office and tools, and performance tracking systems. **(Desired)** * Excellent interpersonal and communication skills – both written and oral. **(Must have)** * Ability to manage time effectively, prioritize tasks, and multitask in a dynamic and always\-changing environment. **(Must have)** * High emotional intelligence with the ability to coach underperforming agents with empathy and firmness. **(Must have)** * Comfortable with giving and receiving feedback in a professional and constructive manner. **(Must have)** * Strong leadership skills. **(Must have)** * High energy, proactiveness \& dynamism. **(Must have)** Timeframes: * Application dates – January 28th through February 12th * Presentations \& Interviews – February 16th through February 20th