We are **BAGC Laboratory**, a reference laboratory dedicated to delivering high-quality analytical testing and diagnostic services. Our goal is to provide trust and precision to our clients, ensuring they receive clear and reliable information. We strive to be transparent and committed to excellence in everything we do. **Position Objective:** Supervise, coordinate, and optimize operations related to the **collection**, transportation, and delivery of biological samples and laboratory materials, ensuring adherence to quality, safety, and traceability protocols. Guarantee efficient **management of the collection team**, fostering a culture of punctuality, commitment, and continuous improvement. **Functions and Responsibilities:** **Personnel Management:** * Coordinate and assign **daily** collection routes to sample collectors. * Supervise staff compliance with schedules, uniform requirements, and logbook entries. * Evaluate the operational and behavioral performance of the team, implementing corrective and motivational actions. * **Train** and provide feedback to staff on procedures, protocols, and customer service. * Manage operational or disciplinary incidents in alignment with company values. **Operational Control:** * Verify that collected samples meet integrity and traceability requirements. * **Respond to client collection requests and schedule collections.** * Monitor proper use of motorcycles, transportation equipment, and materials assigned to the team. * Validate accurate completion of logbooks, collection reports, and delivery records. * Ensure all couriers assigned to routes carry mandatory documentation and complete safety equipment before departing for collections. * Ensure compliance with established protocols for sample handling, minimizing errors and risks. **Communication and Reporting:** * Serve as the liaison between collectors, the laboratory, and other internal departments. * Generate productivity, incident, and improvement reports for management. * Promote clear, effective, and respectful communication with both team members and clients. * Schedule maintenance and repairs for motorcycles requiring service. **Position Requirements:** **Education:** * BACHELOR’S DEGREE, INCOMPLETE ENGINEERING DEGREE, OR INTERNSHIP CANDIDATE. Technical or higher education in related fields (INDUSTRIAL, LOGISTICS, ADMINISTRATION) is desirable. **Experience:** * Minimum 1 year of experience coordinating logistics personnel. * Prior experience in sample collection, logistics, courier services, or transportation (desirable). **Technical Knowledge:** * Route planning, logbook management, and delivery tracking. * Knowledge of biosafety standards, sample transportation, and customer service. * Proficiency with digital tools (Google Maps, monitoring apps, spreadsheets, work-related WhatsApp). * Motorcycle operation (valid Class A driver’s license preferred). **Key Competencies:** * **Organization, planning, and control.** * **Operational leadership and decision-making.** * **Problem-solving.** * **Effective communication and empathy.** * **Commitment to quality and service.** **Working Conditions:** * **Fixed schedule, Monday through Saturday** * **Work location:** Ermita Iztapalapa and Vía Láctea, Coyoacán * **Benefits:** * Free uniform * Grocery vouchers * Productivity bonus * Company-provided motorcycle and work tools Employment Type: Full-time, Indefinite-term contract Salary: $13,000.00 – $13,500.00 per month Benefits: * Free uniforms * Grocery vouchers Application Question(s): * In which borough do you reside? * What is your salary expectation? * Have you supervised staff before? Workplace: On-site employment