**Coordinator – Call Center | Mexico City** **Company:** C8 **Department:** Contact Center **Location:** Mexico City **Work Mode:** On-site **Employment Type:** Full-time **Salary:** MXN $18,000 net per month **Bonuses:** Variable incentives based on goal achievement **Job Description** At **C8**, a **contact center specializing in telephone sales**, we are seeking an **Operations Coordinator** with experience in **financial product sales** to lead, supervise, and optimize the commercial team’s operations—ensuring goal attainment, service quality, and operational efficiency. This role is critical to achieving commercial results and developing talent within the contact center. **Responsibilities** * Coordinate and supervise telephone sales teams in campaigns for **credit cards and personal loans**. * Monitor individual and team goal achievement, ensuring productivity and quality in every interaction. * Design, implement, and track **outbound sales strategies**. * Prepare and analyze **performance reports** (KPIs: sales volume, conversion rate, contactability, average handle time [AHT], efficiency). * Ensure compliance with **internal policies, operational processes, and regulatory guidelines** (CONDUSEF, CNBV where applicable). * Coordinate shifts, schedules, and workloads to guarantee operational coverage. * Collaborate with **Quality, Training, and Technology** departments to continuously improve processes. **Required Profile** * **Education:** Bachelor’s degree in Business Administration, Marketing, Finance, Communications, or related field (preferred). * **Experience:** Minimum 2 years in a **contact center focused on financial product sales** (credit cards, loans, insurance). * Proven experience in **coordinating and leading sales teams**. * Professional appearance. * Age: 25–40 years. * Gender: Unrestricted. **Knowledge Requirements** * **Outbound sales strategies**. * Contact center performance indicators (**sales, efficiency, and quality KPIs**). * Proficiency in **CRM systems and telephony platforms**. * Basic understanding of **regulatory frameworks governing financial products**. **Key Skills** * Leadership and team motivation. * Results orientation and goal attainment. * Effective communication and negotiation skills. * Data analysis and report generation. * Conflict resolution. * Ability to work under pressure. **Employment Conditions** * Salary: **MXN $18,000 net per month**. * Schedule: **Monday to Friday**, with occasional weekend availability depending on campaign needs. * **On-site work mode**. * Starting from the **first month**, minor medical expense insurance (dental, life, and funeral coverage). * **Variable bonuses and incentives** based on goal achievement. **Application** Apply directly through this channel or contact us at **56 5731 9340** with **Tania Martínez** to join the **C8** team. Operations Coordinator, Call Center Sales, Telephone Sales, Financial Products, Credit Cards, Personal Loans, Contact Center, KPIs, CRM, Call Center Coordinator, On-site Employment in Mexico City. Job Type: Full-time Salary: MXN $18,000.00 – $23,400.00 per month Benefits: * Salary increases * Medical expense insurance * Vision insurance * Dental insurance Work Location: On-site employment