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Summary: This role strengthens merchant partnerships, supports operational excellence, and delivers outstanding customer experiences through analytical problem-solving and hands-on execution. Highlights: 1. Combine analytical problem-solving with hands-on execution 2. Dynamic environment with shifting priorities based on business needs 3. Collaborate with cross-functional teams to improve customer experience **About the Role** In this role, you will help strengthen merchant partnerships, support operational excellence, and contribute to delivering an outstanding customer experience. This position combines analytical problem\-solving with hands\-on execution. You will be responsible for generating insights through data analysis while also supporting day\-to\-day commercial and operational activities that help optimize merchant performance and drive sustainable growth. The role offers a dynamic environment where priorities may shift based on business needs. Some days may involve deep ownership of operational processes and strategic analysis, while others may focus on execution and cross\-functional collaboration. The ideal candidate is adaptable, detail\-oriented, collaborative, and excited to contribute to a fast\-paced and evolving business. **What You'll Do*** Support Account Managers in financial, operational, and planning processes. * Build and maintain reports that track business performance across multiple data sources. * Identify operational gaps and recommend process improvements or scalable solutions. * Escalate and help resolve complex operational issues related to data sources, store performance, or app visibility. * Support financial processes, including invoicing and overdue portfolio management. * Execute commercial strategies for multiple merchant partners through weekly, monthly, and quarterly business reviews. * Collaborate closely with cross\-functional teams, including Catalog and Operations, to improve the customer experience and drive operational excellence. * Analyze data to identify opportunities, pain points, and performance trends. * Help identify and support new commercial growth opportunities. **What You'll Need** **Basic Qualifications*** At least 1 or 2 years of professional experience in commercial, consulting, retail, or consumer packaged goods (CPG) environments. * Strong analytical and problem\-solving skills, with the ability to identify opportunities and support execution. * Strong organizational and communication skills. * Proficiency in Microsoft Excel and Google Workspace tools. * Working knowledge of SQL. * Detail\-oriented with a proactive, hands\-on approach. * Professional proficiency in English, both written and spoken. * Collaborative mindset and ability to work effectively in team environments. * Strong presentation and communication skills. **Preferred Qualifications*** Experience managing stakeholders across cross\-functional teams, including external merchant contacts and key decision\-makers. * Strong communication skills with the ability to clearly articulate the value of products, projects, and business initiatives. * Experience supporting the execution of commercial strategies and business growth initiatives. * Ability to manage multiple merchant relationships while maintaining strong attention to detail and execution quality. * Positive, self\-motivated, and team\-oriented mindset with a willingness to learn and grow. * Experience using CRM platforms such as Salesforce to manage workflows and daily activities.
