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We are looking for upbeat, energetic, solutions\\-driven individuals who take pride in delivering an excellent customer experience.\nWhat You’ll Do\nDealer Services CSRs are responsible for providing high\\-quality support across multiple automotive and claims\\-related workstreams, including:\nCustomer \\& Dealership Support* Manage inbound and outbound calls from dealership personnel, service advisors, warranty administrators, and customers.\n* Provide accurate case documentation within CRM systems.\n* Assist with verification of customer, vehicle, and warranty information.\n* Support customers and dealers with claim status updates, service appointment coordination, and general product inquiries.\n\n\nCommunication \\& Customer Experience* Demonstrate professional telephone etiquette and strong problem\\-solving skills.\n* Provide empathetic, patient, and accurate support in every interaction.\n* Apply active listening and de\\-escalation techniques when needed.\n* Protect the customer and dealer experience by ensuring timely follow\\-up and resolution.\n* Manage inbound and outbound calls from dealership personnel, service advisors, warranty administrators, and customers.\n* Provide accurate case documentation within CRM systems.\n* Assist with verification of customer, vehicle, and warranty information.\n* Support customers and dealers with service appointment coordination, and general product inquiries.\n\n\nWhat You’ll Bring* 1\\+ year of call center, dealership, warranty, automotive, or customer service experience required.\n* Ability to speak clearly, professionally, and confidently on the phone.\n* Strong attention to detail with accurate and efficient typing skills.\n* Demonstrated empathy, active listening, and ability to manage difficult conversations.\n* Ability to navigate multiple systems and tools while speaking with customers.\n* Commitment to delivering best\\-in\\-class service and maintaining a positive team culture.\n\n\nIMPORTANT TRAINING ANNOUNCEMENT* Mexico DMEA New\\-Hire Class – January 2026\n* We are requesting approval for a Mexico DMEA new hire class beginning January 19, 2026\\.\n* Training Timeline:\n* Training Dates: Monday, January 19 – Friday, January 30, 2026\n* Training Schedules:\n\n\n9:00 AM – 6:30 PM ET\n10:00 AM – 7:30 PM ET*Schedules will include Saturday shifts*\nOnce the class is confirmed, a finalized schedule offering will be provided.\nNesting Period:\nFebruary 2 – February 7, 2026 (1 week)","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599412000","seoName":"csr-ii-ds","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/csr-ii-ds-6484472474124912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d232ef81-9a7b-492d-8e1b-953713826c9d","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Inbound and outbound customer service","Support dealerships and clients","Training in January 2026"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766599412041,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6484472475712212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Technical Support Engineer","content":"**Responsibilities:**\n\n* Collection, analysis, and change recommendations of configuration information\n* Collection and analysis of customer network information\n* Collection and initial analysis of packet trace information\n\n**Job Experience / Abilities Required**\n\n* Experience in a technical support role in a networking/security company or equivalent education\n* Strong understanding of TCP/IP, routing protocols, L2/L3 switches\n* Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti\\-Spam, virus scanning\n* Strong troubleshooting and problem\\-solving skills\n* Working knowledge on Windows, UNIX, or Linux\n* Previous call center experience, preferably supporting data networking products and/or security products is desirable.\n* Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. 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In this position, you will be the first point of contact with the insured, conducting an initial assessment of their situation and dispatching the appropriate assistance.\n\n\nCampaign focused on serving customers who already hold an insurance policy and wish to activate it in the event of a roadside incident requiring medical assistance or services such as towing, ambulance, etc.\n\n \n\nRequirements:\n\n* ️Ages 18 to 55\n* ️Completed high school education\n* ️Strong emotional regulation skills\n\n\nWe offer:\n\n* ️Base salary of $9,453\n* ️10% productivity bonus\n* ️Statutory benefits\n* ️Life insurance\n* ️Free medical services\n* ️Free transportation service\n* ️Excellent work environment\n* ️Food vouchers\n* ️Discounts at recreational centers, amusement parks, universities, etc.\n\n \n\nAvailable shifts:\n\n* ️Monday to Sunday, 3:00 PM to 11:00 PM\n\n \n\nRotating weekly days off","price":"MXN 9,453/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599411000","seoName":"executive-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/executive-call-center-6484472467878712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"4fc337d3-cbde-47f7-9cfb-c5e5041c5432","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Call center executive role","Customer support for insurance clients","Competitive salary and benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766599411553,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico","infoId":"6484472469427512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Call Center Quality Analyst","content":"**Call Center Quality Analyst**\n\n\nWe are looking for a dedicated professional with experience in quality analysis to join our Contact Center team.\n\n\nAt Konecta México, we value excellence in customer service and seek someone who shares this vision and is willing to contribute to the development of our quality standards.\n\n\nRequirements:\n\n\nMinimum completed high school diploma with certificate\n\n\nMinimum 6 months of experience as a call center quality analyst\n\n\nProficiency in call center KPIs\n\n\n**We offer:**\n\n* **Base salary + bonus for KPI coverage**\n* Statutory benefits\n* Savings fund\n* Life insurance\n\n**Schedule: Monday to Friday, 9 AM to 7 PM**\n\nApply through this channel: Tania Bautista, WhatsApp 55 1200 2296\n\n\n\"As a socially responsible and inclusive company, we do not discriminate for any reason, cause, or circumstance, and we do not request medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status.\"","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599411000","seoName":"quality-analyst-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/quality-analyst-call-center-6484472469427512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a93d6743-fbb5-4f72-b72e-82eb8bd1ca9a","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Call center quality analyst role","Minimum high school diploma required","6 months call center experience needed"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766599411673,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Eje Vial 4 Ote. 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Alexis Gonzalez","price":"MXN 9,453/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599411000","seoName":"insurance-retention-monday-to-friday-morning-peru","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/insurance-retention-monday-to-friday-morning-peru-6484472464832212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"cd16d258-ec8b-4475-939a-345bcb121db1","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Call center retention role","Competitive salary and bonuses","Comprehensive benefits package"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766599411315,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Eje Vial 4 Ote. (Avenida Río Churubusco) 2029, El Rodeo, Iztacalco, 08510 Ciudad de México, CDMX, Mexico","infoId":"6484213432486612","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Executive","content":"**AVAILABLE POSITION – Customer Service**\n\n\nDo you have strong communication skills, a service-oriented attitude, and are you seeking a stable opportunity? Join our Customer Service team!\n\n \n\n**Location:** Konecta México Añil – Añil 611, Granjas México, Iztacalco, CDMX\n\n\nNear GNP Stadium and Metrobús Iztacalco\n\n **Position: Customer Service Executive**\n\n\nPhone or digital customer support to resolve inquiries, provide information about services, assist with digital processes (e.g., app usage), handle complaints, and ensure timely follow-up.\n\n **Available Shifts:**\n\n\nMorning, afternoon, and intermediate shifts **(FULL-TIME SCHEDULES)**\n\n\nSchedules from **Monday to Saturday** or **Monday to Sunday** (midweek day off or Sunday off, depending on the department)\n\n\nSpecific schedules assigned according to the active campaign\n\n **Base Salary: $8,365 MXN + BONUSES (based on campaign)**\n\n **Requirements:**\n\n\nMinimum 3 months’ experience in **customer service within a call center** (MANDATORY)\n\n\nStrong verbal communication skills and a positive attitude\n\n\nMinimum education: **completed high school diploma**\n\n \n\nAs a socially responsible and inclusive company, we do not discriminate for any reason, cause, or circumstance. We do not request medical certificates confirming non-pregnancy or HIV status. All our hiring processes are free of charge.","price":"MXN 8,365/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766579174000","seoName":"Ejecutivo+de+atenci%C3%B3n+a+clientes","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/ejecutivo%2Bde%2Batenci%25c3%25b3n%2Ba%2Bclientes-6484213432486612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f78fbafc-3001-4e84-b3dc-48f7ffdf051a","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Customer support role in Mexico City","Full-time position with bonuses","Minimum high school diploma required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766579174412,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6484471089433912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Housekeeper","content":"**Additional Information** \n\n**Job Number**25202539 \n\n**Job Category**Housekeeping & Laundry \n\n**Location**Sheraton Maria Isabel Mexico City Reforma, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, 6500 \n\n**Schedule**Full Time \n\n**Located Remotely?**N \n\n**Position Type** Non\\-Management \n\nOur work is not just about providing guests with a clean room and a freshly made bed. Beyond that, it’s about creating a unique and memorable experience for every guest. Our Guest Environment Experts are skilled professionals across a range of cleaning functions, responsible for maintaining the hotel’s overall appearance and cleanliness. They feel empowered to stay on the move and do whatever is needed at any given moment. Whether responding to guest requests, restocking cleaning carts, cleaning guest rooms and public areas, or handling other responsibilities, Guest Environment Experts ensure hotel spaces enable guests to have an outstanding experience.\n\n \n\nRegardless of your specific role, there are several fundamental requirements for success (ensuring a safe workplace, following company guidelines and procedures, respecting confidentiality, upholding quality standards, and maintaining a professional uniform, personal appearance, and communication). Guest Environment Experts are constantly on the move (standing, sitting, walking for extended periods) and engage in a variety of physical tasks (moving items, lifting, carrying, pushing, and placing objects weighing less than 50 pounds without assistance). It is essential that Guest Environment Experts consistently perform these tasks—and other reasonable tasks assigned—to ensure guest satisfaction and smooth hotel operations.\n\n \n\n*At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exceptional blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or other characteristics protected by applicable law.*\n\n\nBy joining the Sheraton family, you become part of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, employees cultivate a sense of belonging in over 400 communities worldwide. We invite, welcome, and connect guests through engaging experiences and attentive service. If you enjoy teamwork and delivering meaningful experiences to guests, we encourage you to explore your next career opportunity with Sheraton. Join our mission to be \"The World’s Gathering Place.\" By joining Sheraton Hotels & Resorts, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766599303000","seoName":"camarist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/camarist-6484471089433912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ce69570a-632e-4719-b0b0-c15310ec2acb","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Maintain hotel cleanliness and appearance","Attend to guest requests","Collaborate as a team to deliver a memorable experience"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766599303861,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Villa Castin 35, Desarrollo Urbano Quetzalcóatl, Iztapalapa, 09700 Ciudad de México, CDMX, Mexico","infoId":"6484471087718512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Cutting and Printing Assistant","content":"Calcomanías Tradicionales, a 100% Mexican company dedicated to graphic arts, is seeking **Cutting and Printing Assistants**. We are looking for human talent to support various sub-areas of the production process (Printing and Finishing).\n\n**Responsibilities: You will assist the operator of a digital printing machine; we seek a detail-oriented individual who follows instructions carefully and possesses strong visual acuity.**\n\n**We provide training!**\n\n**Requirements:**\n\n* Ages 18–45\n* Basic computer skills (not mandatory)\n* Flexible availability for shift work\n* Responsible, honest, and proactive\n\n**We offer:**\n\n* Paid training\n* Weekly salary of $2,000\n* Uniforms\n* Opportunities for career growth\n* On-site dining area\n* Recreational activities\n* Overtime pay\n* Statutory benefits\n* Uniforms\n* Indefinite-term employment contract\n\n**Shift schedules:** Rotating shifts — 6 a.m. to 2 p.m., 2 p.m. to 10 p.m., 10 p.m. to 6 a.m.\n\n**Location:** Iztapalapa — Leyes de Reforma and Quetzalcóatl Urban Development neighborhoods\n\nIf you are interested and meet the profile, apply through this 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Melchor Ocampo 244, Constitución de 1917, Iztapalapa, 09280 Ciudad de México, CDMX, Mexico","infoId":"6484383838054712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Recruitment Coordinator – Industrial Cafeterias and Similar Facilities","content":"**Location:** Mexico City (CDMX) **Work Area:** Iztapalapa **Work Modality:** On-site **Salary:** $30,000 monthly (gross) **Benefits:** Statutory benefits **Willingness to Travel:** Mandatory\n\n**Job Objective**\n\nCoordinate, plan, and execute **operational mass recruitment**, ensuring **immediate staffing coverage** for both regular operations and **high-volume offshore openings** (accelerated hiring for up to hundreds of positions within short timeframes), through turnover control, accurate forecasting of staffing needs, and management of a large recruitment team, reporting directly to Management.\n\n**Key Responsibilities**\n\n* Lead and coordinate an approximate team of **20**–**40 recruiters** (field and office-based).\n* Design and implement strategies for **continuous operational mass recruitment**.\n* **Plan and execute offshore openings**, ensuring full staffing coverage during critical periods (e.g., onboarding 200–300 employees in under 30 days).\n* Analyze and manage **staff turnover** to anticipate hiring requirements.\n* Define recruitment volumes based on historical data, new openings, operational peaks, and projections.\n* Coordinate logistics for offshore recruitment: transportation, field recruitment, job fairs, and local partnerships.\n* Monitor key KPIs: turnover rate, staffing coverage, time-to-hire, recruiter effectiveness, and employee retention.\n* Prepare and present **executive reports to Management**, including clear metrics and action plans.\n* Ensure compliance with internal processes, complete personnel files, and operational guidelines.\n* Train, evaluate, and develop the recruitment team to meet demanding coverage targets.\n\n**Requirements**\n\n* **Education:** Completed bachelor’s degree in Business Administration, Psychology, Human Resources, or related field.\n* **Experience:**\n* Minimum **4 years** in mass or operational recruitment.\n* Essential experience in **industrial cafeterias, services, or high-turnover operations**.\n* Proven experience managing **large recruitment teams** (30–40 people).\n* Direct experience in **large-scale offshore openings**.\n* **Full willingness to travel and work under pressure.**\n\n**Knowledge and Skills**\n\n* Accelerated mass recruitment.\n* Operational opening planning.\n* Turnover analysis and staffing projection.\n* KPI management and executive reporting.\n* Operational leadership and rapid decision-making.\n\n**Key Competencies**\n\n* Strong, operational leadership.\n* Strategic planning under pressure.\n* Absolute results orientation.\n* Organization and control.\n* Execution capability in critical scenarios.\n\nEmployment Type: Full-time\n\nSalary: $30,000.00 per month\n\nWorkplace: On-site employment","price":"MXN 30,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766592487000","seoName":"recruitment-coordinator-industrial-dining-rooms-and-similar","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/recruitment-coordinator-industrial-dining-rooms-and-similar-6484383838054712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"cc5f1f82-35ff-46ef-8579-5254e029b89d","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Lead a team of 20–40 recruiters","Plan high-volume offshore openings","Execute operational mass recruitment"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766592487348,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6484383797312312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Representante de atención a cliente","content":"At American Express, our culture is built on a 175\\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well\\-being and many opportunities to learn new skills, develop as a leader, and grow your career.\n\n\nHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.\n\n**How will you make an impact in this role?**\n\n* Deliver a great customer experience in every interaction.\n* Solve issues fast by using product knowledge and digital tools.\n* Build trust and loyalty as the first point of contact.\n* Identify customer pain points and share improvement ideas.\n* Meet and exceed key performance goals (Quality, CHT, RTF).\n* Follow procedures and document interactions with accuracy.\n* Encourage digital adoption and self\\-service use.\n* Participate in coaching to improve skills and results.\n* Share best practices and support peers.\n* Escalate trends that impact customers or processes.\n* Adapt quickly to new tools, policies, and customer needs.\n* Reduce repeat calls by fully resolving the issue the first time.\n* Protect customer data and act with integrity\n\n**Minimum Qualifications**\n\n* Flexibility to work 8 hours/ 5 days per week on both day and evening schedules (between 6:00am and 11:00pm); weekend availability is required.\n* Bachelor’s degree completed or ongoing university studies (at least 50% of the program completed).\n* 1\\+ year of customer service experience (phone, chat, or face\\-to\\-face).\n* Strong communication skills with clear, customer\\-focused messaging.\n* Ability to manage difficult conversations with empathy and professionalism.\n* Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers.\n* Availability to work on rotating schedules, including weekends/holidays.\n* Proven ability to follow procedures and meet performance expectations.\n\n**Preferred Qualifications**\n\n* Experience in contact centers within financial services, retail, travel, or BPO environments.\n* Bilingual proficiency (English/Spanish) in verbal and written communication.\n* Familiarity working in KPI\\-driven environments (Quality, CHT, RTF, FCR, ACR).\n* Experience educating customers on self\\-service tools or digital adoption.\n* Demonstrated ability to identify customer pain points and propose improvements.\n* Strong problem\\-solving and de\\-escalation skills in complex scenarios.\n* Experience providing peer coaching, mentoring, or training support.\n\n\n\nWe back you with benefits that support your holistic well\\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:\n\n* Competitive base salaries\n* Bonus incentives\n* Support for financial\\-well\\-being and retirement\n* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)\n* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need\n* Generous paid parental leave policies (depending on your location)\n* Free access to global on\\-site wellness centers staffed with nurses and doctors (depending on location)\n* Free and confidential counseling support through our Healthy Minds program\n* Career development and training opportunities\n\n\nOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766592484000","seoName":"customer-service-representative","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/customer-service-representative-6484383797312312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"e3a1dcef-b23c-4a7b-9212-97992c8ae8de","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Deliver great customer experience","Solve issues using digital tools","Flexible working model with hybrid options"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766592484164,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Av. Coyoacán 896, Col del Valle Centro, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico","infoId":"6484383799052912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Service Desk Technician I","content":"Job Description:\n**Position Purpose and Description** \n\nReporting to the Team Leader \\- Service Desk. Your responsibilities as a service desk technician level 1 include providing Global Excel employees and its corporate clients timely and useful technical assistance on their computer environment, including mobile devices and other tech products. The role will include the provisioning, configuration, and deployment of new systems as well as the secure decommissioning of old hardware. Support can be provided in person, over the phone or remotely. **Duties and responsibilities include, but are not limited to:** \n\n* Perform on\\-site and remote technical support for Windows PCs, thin client devices, printers, PC peripherals, multi\\-function devices, and mobile devices.\n* Assist in the organization and inventory of all hardware and software resources.\n* Investigate user problems, identify their source, determine possible solutions, test and implement solutions.\n* Perform desktop hardware and software configuration and installation activities.\n* Understand and use imaging tools or applications (e.g. Ghost).\n* Ensure accurate logging of all issues handled within IT Service Desk system.\n* Complete user move/add/change requests.\n* Evaluate and procure hardware and software.\n* Create and maintain accurate technical documentation.\n* Provide emergency on\\-call support on a rotating schedule.\n* Maintain confidentiality with regard to information being processed, stored or accessed on the network.\n* Perform other IT duties and assist other team members as required.\n* Maintain excellent communication with the IT Supervisor on all tasks and projects.\n* Maintain a thorough understanding of existing and emerging technologies.\n* Share ideas, opinions, and constructive criticism with other IT team members.\n* Maintain professionalism in all business and end user communications.\n* Demonstrate effective prioritization of day\\-to\\-day workload and ensure that commitments are met.\n* Ensures quality customer service to client users; ensures proper and accurate feedback on technical problems; and coordinates communications between client and information technology staff.\n* Keep accurate records of your time and services provided.\n* Adapt to a rapidly changing environment.\n* Monitor SLAs and follow escalation procedures to ensure the timely resolution of issue.\n\n **Success Measures*** Avg First Response Time (\\75%)\n* Customer Satisfaction (\\>75%)\n\n **KSA (Knowledge, Skills and Abilities/Attitudes)** \n\n* Knowledge:\n* + Maintain an excellent knowledge of client computer and its peripherals\n\t+ Maintain an excellent knowledge of client computer operating systems\n\t+ Maintain an excellent knowledge of core services (Networking, Active Directory, DHCP, DNS, etc)\n\t+ Good knowledge of Microsoft System Center\n\t+ Good knowledge of incident management principle\n\n \n\n* Skills and abilities:\n* Good Interpersonal and communication (verbal and written) skills\n* Good customer service skills\n* Like to develop and maintain relationship\n* Demonstrated commitment to supporting a team focused environment\n* Demonstrate analytical and problem\\-solving skills\n* Passion for learning and sharing of knowledge\n* Working under steady pressure with frequent interruptions and a high degree of employee contact by phone or in person.\n* Ability to troubleshoot both hardware and software related issues\n\n **Requirements and Qualifications**\n\n \n\n* Degree in technologies with 1 or more years of experience with technical support or;\n* Experience in a relevant IT field for more than 5 years\n* Available for on\\-call duties\n* Advanced spoken and written English","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766592484000","seoName":"service-desk-technician-i","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/service-desk-technician-i-6484383799052912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"a518d7b4-eb20-4d18-9eec-dd5839980a09","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Provide technical support for IT systems","Maintain accurate documentation and logs","Available for on-call duties"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766592484300,"categoryName":"Other","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1266,1559","location":"Isabel La Católica 5, Centro Histórico de la Cdad. de México, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX, Mexico","infoId":"6484383792422712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Representante de Atención a Clientes (Híbrido- Inglés Intermedio Avanzado B2-C2)","content":"At American Express, our culture is built on a 175\\-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well\\-being and many opportunities to learn new skills, develop as a leader, and grow your career.\n\n\nHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.\n\n **How will you make an impact in this role?**\n\n* Deliver a great customer experience in every interaction.\n* Solve issues fast by using product knowledge and digital tools.\n* Build trust and loyalty as the first point of contact.\n* Identify customer pain points and share improvement ideas.\n* Meet and exceed key performance goals.\n* Follow procedures and document interactions with accuracy.\n* Encourage digital adoption and self\\-service use.\n* Participate in coaching to improve skills and results.\n* Share best practices and support peers.\n* Escalate trends that impact customers or processes.\n* Adapt quickly to new tools, policies, and customer needs.\n* Reduce repeat calls by fully resolving the issue the first time.\n* Protect customer data and act with integrity.\n\n**Minimum Qualifications**\n\n* Flexibility to work 8 hours/ 5 days per week on both day and evening schedules (between the hours of 7:00am and 10:00pm); weekend availability is required.\n* 1\\+ year of customer service experience (phone, chat, or face\\-to\\-face).\n* Strong communication skills with clear, customer\\-focused messaging.\n* Ability to manage difficult conversations with empathy and professionalism.\n* Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers.\n* Availability to work on rotating schedules, including weekends/holidays.\n* Proven ability to follow procedures and meet performance expectations.\n\n**Preferred Qualifications**\n\n* Experience in contact centers within financial services, retail, travel.\n* Bilingual proficiency (English/Spanish) in verbal and written communication.\n* Familiarity working in KPI\\-driven environments.\n* Experience educating customers on self\\-service tools or digital adoption.\n* Demonstrated ability to identify customer pain points and propose improvements.\n* Strong problem\\-solving and de\\-escalation skills in complex scenarios.\n* Experience providing peer coaching, mentoring, or training support.\n\n\nOffices located in a safe and easy to reach location (located 4 blocks away from San Antonio (line 7\\) and Mixcoac (line 12\\) subway stations.\n\n\n\nWe back you with benefits that support your holistic well\\-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:\n\n* Competitive base salaries\n* Bonus incentives\n* Support for financial\\-well\\-being and retirement\n* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)\n* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need\n* Generous paid parental leave policies (depending on your location)\n* Free access to global on\\-site wellness centers staffed with nurses and doctors (depending on location)\n* Free and confidential counseling support through our Healthy Minds program\n* Career development and training opportunities\n\n\nOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.","price":"Negotiable 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customers.\n\n**Requirements:**\n\n* Completed high school diploma (verifiable)\n* Minimum 6 months of experience in any call center area\n* Strong verbal communication skills.\n\n**We offer:**\n\n* Gross monthly salary of $8,365.00 MXN.\n* Attendance, punctuality, and productivity bonus ranging from $2,000.00 to $4,000.00 MXN per month.\n* Immediate statutory benefits.\n* Paid training.\n* Part-time shift.\n* Life insurance.\n\n\nOpportunity for professional growth.\n\n\nWork schedule: Monday through Sunday, 3:00 PM to 9:00 PM, with rotating weekly days off.\n\n \n\nWork location: Vertiz Narvarte\n\n\nApply now and join our team.\n\n\nInquiries via WhatsApp: 55. #30. 44. 48. r71?#","price":"MXN 8,365/month","unit":"per 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information in the customer service system.\n* Route cases to the appropriate departments when necessary.\n\n**What are we looking for?**\n\n* Currently pursuing or completed high school diploma (verifiable).\n* Experience in customer service (call center experience preferred).\n* Strong verbal communication skills and interpersonal abilities.\n* Basic computer proficiency.\n* Flexible availability for work schedule.\n\n**What do we offer?**\n\n* Base salary: $9,450 gross per month\n\n\n\\- Performance bonuses ($2,000 \\- $4,000\\)\n\n* Graduation bonus: $2,000\n* Statutory benefits\n* Life insurance\n* Paid training\n* Career advancement after one year\n\n \n\nWork schedule: Monday through Sunday, with a weekday day off\n\n\nLocation: Narvarte neighborhood, Benito Juárez borough, Mexico City\n\n\nWork modality: In-person, part-time\n\n **If you meet the requirements, apply through this channel or send your updated CV to \\#56 32t 38? 13 92!**","price":"MXN 9,450/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766592483000","seoName":"customer-service-agent-totalplay","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-chalco/cate-other25/customer-service-agent-totalplay-6484383784537912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0365e0fe-d312-4223-a7d3-159857c1f3b2","sid":"80dd51a3-db46-4106-a58c-1040dbc9fb4a"},"attrParams":{"summary":null,"highLight":["Customer support role in Call center","Performance bonus up to $4,000","High school diploma required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace 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Join our team—we are currently hiring due to campaign expansion:\n\n***\\*\\* Social Media Customer Service Executive\\*\\****\n\n**Job Requirements:**\n\n* Minimum high school education, verifiable\n* Mandatory call center experience of at least 6 consecutive months within the last period, in social media or chat campaigns (handling at least 5 concurrent chats)\n* Strong spelling skills and data entry proficiency\n* Availability to work part-time Monday through Sunday, with one day off per week.\n\n**Job Responsibilities:**\n\n* Provide customer service via social media platforms\n* Efficiently resolve customer inquiries and concerns\n* Adhere to company protocols and procedures during all customer interactions\n* Log and follow up on customer requests\n\n**Compensation and Additional Benefits:**\n\n* Monthly gross base salary of $9,450 MXN\n* Monthly bonus of up to $4,500 MXN\n* Statutory benefits and life insurance\n* Paid training\n* Opportunities for professional growth and development\n\n**Location:** Narvarte, Benito Juárez\n\n**Schedule:** Monday–Sunday, with one day off per week; evening shift only\n\n***IF YOU ARE INTERESTED IN THIS POSITION, PLEASE SEND YOUR UPDATED CV TO CONTACT NUMBER 5521053286 OR APPLY THROUGH THIS CHANNEL. 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