Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimize those services, and ensure a high-quality experience at AT&T. Key Highlights: 1. Customer service consultation and optimization. 2. Building cordial and service-oriented relationships with customers. 3. Ensuring the best service and sales experience. **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Mexico Location Type: Tda Cdmx Interlomas **BTP Position Objective** ------------------------------- Advise customers in AT&T stores to identify their service needs, achieve optimization, and comply with established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality and provide viable solutions for issue resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration, or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales roles * Preferred Experience: 2 years in customer service roles within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.