Check Call Agent

Description

Job Summary: Check Call Agent to manage customer satisfaction surveys, complaints, and requests, documenting interactions and providing detailed information. Key Highlights: 1. Role centered on communication and customer relationship 2. Opportunity to manage post-sales interactions 3. Focused on effective resolution of requests and complaints **Join Kelly: Where Opportunities Are Unlimited** At Kelly, we are dedicated to connecting talent with the world of work in a way that enriches lives and provides companies with skilled professionals who drive innovation and growth. With over 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes. kellyservices.com.mx **About the Position:** *Position Name*: Check Call Agent *Location*: Legan Center, Blvd. Adolfo López Mateos 172, Merced Gómez, Benito Juárez, 03930 Ciudad de México, CDMX **Responsibilities:** * Outbound satisfaction survey calls, providing detailed information about services rendered. * Manage complaints and maintain records of customer interactions. * Address and resolve requests, as well as effectively manage customer complaints. * Document review * Document customer interactions and transactions performed. **Requirements:** * Education: High school diploma or equivalent. * Minimum 1 year of post-sales customer service experience. * Knowledge: Communication and Customer Relationship Skills * Skills: Excel proficiency. * Effective communication * Proactive * Goal-oriented work * Provide information about products/services (repair-related) * Adaptability * Dynamic **We Offer:** * **Monthly gross salary: $8,364.00** * Weekly payment * Statutory benefits from day one * 100% Social Security registration * 25% Vacation Bonus * 30-day Christmas Bonus (Aguinaldo) * 12 vacation days * Life insurance * Monthly food vouchers worth $1,300 * VRIM Platinum Card **Ready to take the next step in your career?** Apply today and become part of a global company that values your talent. Join Kelly and discover what you can achieve.