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Job Summary: We are seeking telephone executives for technical support, responsible for receiving and resolving technical issues reported by customers. Key Highlights: 1. Technical problem handling and resolution 2. Excellent customer service and strong communication skills 3. Use of PING, TRACERT, ROUTER, CMD, DNS, IP TOTALPLAY Join our team at our Narvarte Site. We require: Telephone executives for a Technical Support campaign. Responsibilities: Answer calls from Totalplay customers reporting service failures and provide appropriate attention and problem resolution. We offer: * Base monthly salary: $9400 * Productivity bonuses ranging from $2,500 to $4,500 * Bi-weekly payment schedule. * Statutory benefits. Requirements: * Valid INE (National Identity Card). * Completed high school education. * Minimum 6 months of experience in technical support OR knowledge of PING, TRACERT, ROUTER, CMD, DNS, IP. * Flexible availability for work shifts. * Proficiency in using PCs. * Empathy and excellent customer service skills. * Strong communication skills. Schedule: * Monday to Sunday, with one rotating day off during the week. - Afternoon Shift (3 PM to 9 PM) Work Location: * Narvarte neighborhood, Benito Juárez borough, CDMX. We are located just a few blocks from Nativitas or Eugenia Metro stations.-Requirements- Minimum Education: Upper secondary education - General High School years of experience Knowledge: Problem solving, Customer service, Customer support Keywords: support, assistance, technical support
