Job Summary: We are seeking a Technical Support Engineer to diagnose and resolve incidents, install software, apply updates, and maintain equipment and networks, while administering servers and security. Key Responsibilities: 1. Technical incident diagnosis and resolution for users and equipment. 2. Windows server, Active Directory, and security administration and monitoring. 3. Preventive/corrective maintenance of equipment and structured cabling. INDUSTRIAS DE HULE GALGO, S. A. DE C. V. is a company with a long-standing track record in the rubber product manufacturing sector. We distinguish ourselves through quality, innovation, and commitment to our customers; we are currently seeking a Technical Support Engineer. **Key Duties:** · Diagnose and resolve incidents reported by users involving their computers (Desktop and Laptop), printers, wired and wireless LAN connectivity (WIFI), internet configuration and access, email services, telephony, and CCTV. · Install, configure, and provide support for software and applications (MS Office, email clients, antivirus). · Apply security patches, operating system updates, and firmware updates to Windows-based PCs to mitigate vulnerabilities and improve performance. · Perform preventive and corrective maintenance on computing equipment (Desktop and Laptop) and structured cabling. · Document each incident thoroughly—including diagnosis and resolution—in the ticket management system to contribute to the Knowledge Base. · Administer and monitor Windows-based servers running Active Directory, Backup, and IIS applications. · Assist in configuring and maintaining firewalls and network security policies, primarily Fortinet devices. · Manage the asset lifecycle process, including equipment provisioning, decommissioning, and inventory updates. · Proactively respond to alerts generated by monitoring systems to anticipate and prevent failures. **Requirements:** * Bachelor’s Degree in Computer Systems Engineering * 3 years of experience in technical support * Knowledge of technical support, networking, and communications * Information security and administration expertise **Work Location:** Atitalaquia Industrial Park **Work Modality:** On-site Employment Type: Full-time, Indefinite-term contract Salary: $13,000.00 - $15,000.00 per month Workplace: On-site employment