CUSTOMER ENGAGEMENT COORDINATOR

Description

Position Summary: Propose, develop, and execute communication strategies to achieve business objectives and enhance customer experience. Key Highlights: 1. Communication strategies for business objectives and customer experience 2. KPI management and data interpretation 3. Design of executive presentations and work plans **Objective:** Propose, develop, and execute communication strategies that serve as enablers to achieve business objectives and ensure customer experience care. **Experience and Knowledge in:** * KPI interpretation * Microsoft Office / Intermediate Excel skills (pivot tables, data cleaning) * Design of departmental executive presentations * Strong verbal communication skills * Development and management of work plans * Willingness to travel *Desirable:* * Adobe software proficiency * Knowledge of Compartamos products **Years of Experience:** 1 **Work Modality:** Flexible arrangement, based in Mexico City (CDMX). **Benefits:** * Family Major Medical Expense Insurance * Life Insurance * Savings Fund * Savings Box * Grocery Vouchers * Vacation bonus, year-end bonus, and vacation days * Profit-sharing bonus * Performance bonus * Among other additional benefits **\*To apply, please provide your complete information in UPPERCASE\***