Customer Service Representative

Description

Job Summary: We are seeking a Level 1 Customer Service Representative to manage national and international accounts, resolve operational issues, and ensure timely order processing. Key Highlights: 1. Manages national and international accounts of medium complexity. 2. Resolves the majority of cases directly with autonomy. 3. Collaborates in the continuous improvement of processes. We are looking for a **Level 1 Customer Service Representative** who manages national and international accounts of medium complexity. This person will be critical in ensuring timely order processing, responding to daily inquiries, and resolving operational issues with greater autonomy than an entry-level role. The position requires attention to detail, organizational skills, and the ability to resolve most cases independently, escalating only those that are strategic or highly complex. **Responsibilities** * Manage accounts and orders (national and international, medium level). * Enter and track quotations, orders, and returns in ERP and CRM systems. * Respond to frequent requests: delivery updates, documentation, and order adjustments. * Collaborate with logistics and supply chain to ensure on-time and in-full delivery. * Monitor satisfaction of assigned customers and proactively follow up. * Identify patterns in recurring issues and propose improvements together with the senior team. * Support entry-level colleagues by sharing knowledge and practical solutions. * Maintain strong relationships with assigned customers and internal departments. **Requirements** * Completed high school diploma (bachelor’s degree or technical program preferred). * 1\-3 years of experience in Customer Service or similar roles, handling national accounts and some international accounts. * Proven ability to manage high volumes of orders accurately. * Organizational and multitasking skills in dynamic environments. * Intermediate Excel proficiency. * Experience with any ERP system (JD Edwards, Oracle, SAP) is a plus. * Excellent verbal and written communication skills. * Experience with Salesforce or other CRM systems. (Desirable) * Knowledge of international trade processes. (Desirable) * Experience in industrial or manufacturing environments. (Desirable) * **English proficiency: Intermediate/Advanced (able to hold a conversation in English)** Employment type: Full-time Salary: $18,000\.00 per month Benefits: * Company parking * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Application question(s): * Have you managed international accounts? * English proficiency level (B1, B2, C1\) * Do you have customer service experience managing national or international order follow-up? Work location: On-site