Customer Support

Description

Job Summary: We are seeking a Level 1 Customer Support Representative to manage national and international accounts, process orders, resolve incidents, and maintain strong client relationships. Key Highlights: 1. Manages national and international accounts of medium complexity 2. Autonomy in resolving operational incidents 3. Collaboration with logistics and supply chain teams We seek a **Level 1 Customer Support Representative** who manages national and international accounts of medium complexity. This person will be key to ensuring timely order processing, responding to daily inquiries, and resolving operational incidents with greater autonomy than an entry-level role. The role requires attention to detail, organizational skills, and the ability to resolve most cases directly, escalating only those that are strategic or highly complex. **Responsibilities** * Manage accounts and orders (national and international, mid-level). * Enter and track quotations, orders, and returns in ERP and CRM systems. * Respond to frequent requests: delivery updates, documentation, and order adjustments. * Collaborate with logistics and supply chain teams to ensure on-time and accurate fulfillment. * Monitor satisfaction of assigned customers and proactively follow up. * Identify patterns in recurring issues and propose improvements jointly with senior team members. * Support entry-level colleagues by sharing knowledge and practical solutions. * Maintain strong relationships with assigned customers and internal departments. **Requirements** * Completed high school diploma (bachelor’s degree or technical program preferred). * 1\-3 years of experience in Customer Support or similar service roles, handling national accounts and some international accounts. * Proven ability to manage high volumes of orders accurately. * Organizational and multitasking skills in dynamic environments. * Intermediate Excel proficiency. * Experience with any ERP system (JD Edwards, Oracle, SAP) is beneficial. * Excellent verbal and written communication skills. * Experience with Salesforce or other CRM systems. (Desirable) * Knowledge of international trade processes. (Desirable) * Experience in industrial or manufacturing environments. (Desirable) * **English proficiency level: Intermediate/Advanced (able to hold conversations in English)** Employment type: Full-time Salary: $18,000\.00 per month Benefits: * Company parking * Major medical expense insurance * Life insurance * Cafeteria service * Grocery vouchers Application question(s): * Have you managed international accounts? * English proficiency level (B1, B2, C1\) * Do you have customer support experience managing national or international order follow-up? Work location: On-site employment