Metering, Connections, and Services Manager / Interconnections

Description

Position Summary: Coordination and management of telecommunications incidents, monitoring and support of energy metering systems, and 24/7 customer service. Key Highlights: 1. End-to-end management of telecommunications and metering equipment incidents 2. Coordination with customers, CFE, and Iberdrola to optimize services 3. Development and monitoring of continuous improvement plans IRIUM México is a Spanish company headquartered in Madrid, Spain, with offices in Mexico and Portugal, specializing in information technology consulting. We are currently seeking: Metering Manager – CONNECTIONS AND INCIDENTS Immediate hiring Education: Incomplete or current student in Telecommunications Engineering or related fields (Systems and/or ICT Administration) Requirements: · Coordination and management of incident response teams for fault resolution · Knowledge of telecommunications \- Monitoring KPIs defined by Iberdrola. \- Development and monitoring of the implementation of the continuous improvement plan. \- Support and incident management. \- Review and resolution of incidents. \- Coordination of dispatching replacement meters and transformers. \- Management of meter reconfiguration requests submitted to CFE. \- Management of replacement meter and transformer installation requests submitted to CFE. \- 24/7 availability to handle power supply failure reports via telephone — operational every day of the year, including holidays. \- Handling and management of repairs for failures caused by accidents or theft of metering and communications system equipment. \- Configuration and testing of replacement 4G modems. \- Coordination with CFE to conduct communication tests from meters to servers installed at CFE. \- Registration of meters on CFE servers in cases of changes to self-supply priority. \- Coordination with CFE to request maintenance and replacement authorizations for metering and communications systems. \- Coordination with CFE and CENACE to request calibration licenses for meters connected to supply loads. \- \-Coordination with Iberdrola’s installation providers to address incidents involving metering equipment, network infrastructure, and communication tests. \- Implementation of service continuity plans according to available resources. \- Support on regulatory matters and staff training programs. \- Coordination with customers, Iberdrola, and CFE to collect meter readings in case of end-of-month communication loss from meters. \- Management of end-user requests regarding incidents attributable to deficiencies in installations performed by Iberdrola’s providers. \- Management of end-user requests concerning changes to metering and communications system equipment resulting from electrical supply incidents. · Provision of incident support related to communications, infrastructure, and metering equipment for Load Centers. · Collection of information required to register the Load Center in CFE’s incident portal. · Submission of Load Center registration request for supply in CFE’s incident reporting portal. · Submission of Load Center registration request in the Load Center monitoring system. · Monitoring of Load Center communications. · Detection and prevention of potential communication incidents at the Load Center during monitoring. · Meter reading collection and daily follow-up. · Requesting CFE to send complete Load Center records. · Execution of communication tests and configuration reviews jointly with the Load Center. · Identification of whether the incident type originates from software, server, or infrastructure. · Reconfiguration of communication equipment jointly with the customer. · Submitting meter reconfiguration requests to CFE. · Immediate and accurate notification of incidents to involved commercial parties. We offer: Net salary: (Negotiable) Statutory benefits Additional benefits: MINU platform Work modality: Remote **WORK SCHEDULE: ROTATING SHIFTS WITH ONE WEEKDAY OFF** Employment type: Full-time Work location: Hybrid remote work in Miguel Hidalgo, CDMX Employment type: Full-time Salary: $22,000.00 \- $25,000.00 per month Work location: Hybrid remote work in Miguel Hidalgo, CDMX