Level 1 Technical Support Analyst

Description

IMPORTANT TELECOMMUNICATIONS COMPANY IS SEEKING TECHNICAL SUPPORT STAFF TO WORK IN THE NÁPOLES NEIGHBORHOOD Job Offer: Monthly base salary, tax-free, commensurate with experience Monday to Friday, 9 AM to 6 PM, on-site Two Saturdays per month on-call duty from home office Statutory benefits Timely payments Medium-term career growth opportunities Responsibilities: Configure VPN Configure IP telephony Administer dialing platform Information analysis Network configuration Server maintenance Ticket creation and tracking Maintenance of internal applications On-site and remote technical support Requirements: Education: Bachelor's degree or Engineering in Computer Systems or Telecommunications (incomplete degree acceptable if accompanied by relevant experience) Age: 22 years or older One year of experience in the position (preferably supporting a telecommunications company and/or contact center) Proficiency in Excel Skills: Strong sense of urgency Customer service orientation Responsibility Problem-solving ability Quick response time Goal-oriented performance Attention to detail INTERESTED CANDIDATES WHO MEET THE PROFILE SHOULD APPLY THROUGH THIS CHANNEL Employment type: Full-time Salary: $15,600.00 - $16,000.00 per month Benefits: * Discounts and preferential pricing * Option for indefinite-term contract * Company-provided mobile phone Work location: On-site employment