Technical Support

Description

Job Summary: MacStore is seeking a Technical Support specialist to provide support to Apple users, with a focus on personalized service, service follow-up, and promotion of offers. Key Highlights: 1. First- and second-level technical support for Apple users. 2. Personalized customer service and service follow-up. 3. Opportunity for professional growth within a leading company. **Position: Technical Support – MacStore!!** **At MacStore, we want you to join this great team and begin your professional career!** **Interviews are about to begin.** **That day could be the start of your professional journey with us. Join our Sales Force at MacStore branches!!** * **MacStore Plaza Mayor** **MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Following up on completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900.00 (Salary growth and service commissions).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00 (For permanent staff)** Statutory and Enhanced Benefits: * 100% IMSS contribution. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months’ salary. * Life insurance and funeral expense assistance. * Uniforms. * Career advancement opportunities. * Ongoing training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (Rotating weekday rest days).