Support Engineer

Description

About the company... **BI PLUS DATA** is a leading company in the information technology sector, committed to innovation and the development of its employees. We are located in Benito Juárez, Mexico City, and are currently seeking a Support Engineer to join our team. **Job Requirements:** * Degree in Computer Systems Engineering or related field. * Mandatory 3–5 years of experience with ServiceNow ticketing tools. * Experience in technical support and user assistance. * Knowledge of Microsoft Windows 10, Active Directory, shared folders, and print servers. * Ability to install and update software and applications. * Management of computer equipment and accessory inventory. * Skills in configuring and maintaining email accounts. * Ability to interact with users and team leaders. **Job Responsibilities:** * Installation and maintenance of computer equipment. * Tracking and closure of requirement and incident reports. * Coordination with the development team for escalation of requirements and incidents. * Weekend on-call support shifts. * Interaction with users and team leaders to ensure optimal operation. Collaborative and dynamic work environment. Growth opportunity. Competitive salary. Statutory benefits. On-site position. * Location: **Camino Antiguo a San Lucas 64 S Street, Arroyo Seco, 76400, Querétaro, Mexico.** **Skills:** * High frustration tolerance. * Effective communication. * Adaptability. * Problem-solving. * Immediate availability. Employment type: Project-based or fixed-term contract Workplace: On-site employment