Information Technology Assistant

Description

Position Summary: We are seeking an IT Assistant to provide technical and operational support, ensuring the proper functioning of equipment and systems, and assisting in resolving technical incidents. Key Highlights: 1. Technical and operational support to users. 2. Equipment and system maintenance. 3. Resolution of technical incidents. **Position:** Information Technology (IT) Assistant **Department:** Information Technology **Reports To:** Internal Audit **Position Objective:** To provide technical and operational support to company users, ensuring the proper functioning of computers, networks, internet, and Office tools, as well as assisting in resolving technical incidents. Functions and Responsibilities Installation and configuration of Microsoft Office and basic software. Configuration of email accounts and work tools. Technical support to users for computers and laptops. Basic preventive and corrective equipment maintenance. Assistance in network and internet configuration and monitoring. Review of connections, cabling, and network devices. Installation and configuration of printers and peripherals. Tracking and management of technical incidents. Basic data backup and assistance in information security. Assistance in equipment inventory and software license tracking. Position Profile **Education:** Technical degree or bachelor’s degree in Systems, Computer Science, IT, or related field. **Experience:** Minimum 1 year in technical support or related areas. **Technical Knowledge:** Microsoft Office, network configuration, internet, basic hardware maintenance, Windows, software installation, and technical support. **Skills:** Customer service, effective communication, teamwork, organization, problem solving, and service-oriented attitude. **Competencies:** Responsibility, proactivity, confidentiality, and results orientation. Working Conditions **Schedule:** Full-time **Work Location:** Company offices and facilities **Availability:** Availability to respond to technical incidents as required. Salary: $15,000\.00 \- $18,000\.00 per month Benefits: * Free uniforms Work Location: On-site employment