NOC Support Coordinator

Description

Job Summary: NOC Support Coordinator to lead and optimize support center operations, ensuring service continuity and adherence to service level agreements. Key Highlights: 1. Technical team leadership 2. Job stability 3. Technology infrastructure management **Capital Humano Superior is seeking an NOC Support Coordinator in Col. La Moderna \- Guadalajara, Jalisco** ------------------------------------------------------------------------------------------------------- NOC Support Coordinator Capital Humano Superior is seeking an NOC Support Coordinator in Col. La Moderna \- Guadalajara, Jalisco A confidential technology-sector company is seeking an NOC Support Coordinator to lead and optimize support center operations, ensuring service continuity and adherence to service level agreements. This position is ideal for candidates with solid IT support experience and technical team leadership background. Schedule Monday to Friday, 8:00 AM to 6:00 PM 100% on-site Availability to cover on-call shifts when required Salary and Benefits $28,500 gross monthly (non-negotiable salary) Monthly gasoline allowance: $1,240 Work tools and access to NOC infrastructure Job stability and technical team leadership Job Objective Manage and optimize technology infrastructure operations, ensuring service continuity, user satisfaction, and compliance with service level agreements, through effective coordination of the support team and resolution of complex technical incidents. Responsibilities Coordinate and supervise daily activities of the support team (7 members). Ensure timely and efficient handling of incidents and requests. Monitor performance metrics and implement continuous improvements. Supervise preventive and corrective maintenance of hardware and software. Act as liaison among users, technical team, and other departments. Ensure compliance with Service Level Agreements (SLAs). Manage support tickets and document activities, changes, and failures. Track incidents to resolution. Manage and document system and service changes. Prepare performance and incident reports for decision-making. Essential Requirements Bachelor’s degree in Computer Science, Information Systems, or related field. Minimum 3 years of experience in Level 2 IT support. 3 to 4 years of experience in Windows services administration, programming, and SQL. Technical English proficiency at approximately 50%. Knowledge of network and Windows systems administration. Familiarity with ITIL methodologies. Personal transportation. On-site availability and willingness to perform on-call duties when required. Desired Profile Leadership and ability to coordinate teams. Strong verbal communication and effective interpersonal skills. Problem-solving orientation. Ability to delegate tasks and resolve conflicts. Teamwork and results-driven mindset. Apply through this channel if you meet the profile and seek a technical leadership challenge within an NOC environment. **Desired Education Level:** Higher education \- in progress **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC support * Coordinator * Networks *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6997d83272000043008f76e5\&source\=indeed*