Implementation Support

Description

Job Summary: The Implementation Advisor supports the payroll implementation process and oversees nationwide activities, including audits to improve customer service. Key Highlights: 1. Opportunity for professional development in the Commercial area. 2. Join a team focused on customer service and sales. 3. Work in an environment that values diversity and respect. HSBC Mexico offers career development opportunities for individuals with an excellent service attitude, strong customer interaction skills, enthusiasm for sales, and aspirations to grow professionally within the Commercial area as a Customer Service Executive. **Primary Responsibility.** The Implementation Advisor is fully responsible for supporting the implementation process of newly acquired payroll accounts through payroll sales, as well as supervising activities carried out by each Point of Contact (POC) nationwide. Additionally, the Advisor conducts corresponding audits for each POC to enhance customer service levels and, consequently, ensure proper payroll file integration. Reports to the Deputy Director of Implementation. **Knowledge Requirements.** * Bachelor’s degree in Economics, Administration, or Finance (in progress or completed), or completed high school diploma. * Knowledge of the Bank’s systems (HOGAN) and HBMX targets. * Proficiency in Excel databases and Microsoft Office suite. * Knowledge of payroll products. * Basic understanding of credit and deposit policies and regulations (minimum requirements). * Willingness to travel. **Skills.** * Customer orientation. * Strong verbal communication skills. * Teamwork. * Results-oriented / Problem-solving. * Adaptability to change. **We Offer.** Direct employment with the Bank. Base salary, quarterly performance bonus, thirteenth-month bonus (aguinaldo), vacation bonus (prima vacacional), life insurance, major medical expense insurance, loans, discounts on Bank products, active participation in sustainability / corporate social responsibility programs, discounts at over 9,000 establishments, and a career development plan aligned with your aspirations. "At HSBC, we expect our people to treat one another with dignity and respect, fostering an inclusive culture that promotes equal opportunity. Our values define who we are as an organization and what sets us apart: we value differences, advance together, take responsibility for our actions, exercise sound judgment, do the right thing, and make things happen." "At HSBC, we are committed to ensuring gender equality and providing continuous training for our employees, as well as protecting their labor and social rights."